Trouble with Installation need help


#1

Hi, I need help with installation problem

My Laptop is Sony Vaio VPCEG38FG
Intel Core i5-2450M Processor 2.50 GHz
Ram 8 GB
Windows 7 Home Premium 64 bit
Graphic Cards : nvidia Geforce 410 M

After download Installer from SketchUp Web, run it.
The Installer request to install Visual C++ “14” Runtime Libraries (x64)
Klik Yes.
The Installer running, after few minutes an error appear

An error occurred while installing system components for SketchUp Make 2017-64-bit (English). Setup cannot continue until all system components have been successfully installed.
Please click the “Details” button below for more information

Details :
Component Universal CRT (Hotfix KB2999226) has failed to install with the following error message:
“Unfortunately, your version of Windows does not have the prerequisites to install SketchUp. Please use Windows Update to install all critical updates including Hotfix KB299926. Then try installing SketchUp again. (Trimble Code 3)”

The following components were not installed:

  • Visual C++ “14” Runtime Libraries (x64)

The following components failed to install:

  • Universal CRT (Hotfix KB2999226)

See the setup log file located at ‘C:\Users\Hendra\AppData\Local\Temp\VSD3208.tmp\install.log’ for more information.

Install.log contain
The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Running checks for package ‘Microsoft Windows’, phase BuildList
Reading value ‘CurrentVersion’ of registry key 'HKLM\Software\Microsoft\Windows NT\CurrentVersion’
Read string value '6.1’
Setting value ‘6.1 {string}’ for property 'OsCurrentVersion’
Reading value ‘CurrentBuildNumber’ of registry key 'HKLM\Software\Microsoft\Windows NT\CurrentVersion’
Read string value '7601’
Setting value ‘7601 {string}’ for property 'OsCurrentBuildNumber’
The following properties have been set for package ‘Microsoft Windows’:
Property: [OsCurrentBuildNumber] = 7601 {string}
Property: [OsCurrentVersion] = 6.1 {string}
Running checks for command 'SketchUpPrerequisites64\MinimumWindowsVersion’
Result of running operator ‘VersionGreaterThanOrEqualTo’ on property ‘VersionNT’ and value ‘6.1’: true
Result of checks for command ‘SketchUpPrerequisites64\MinimumWindowsVersion’ is 'Bypass’
Running checks for command 'SketchUpPrerequisites64\64BitArchitecture’
Result of running operator ‘ValueEqualTo’ on property ‘ProcessorArchitecture’ and value ‘AMD64’: true
Result of checks for command ‘SketchUpPrerequisites64\64BitArchitecture’ is ‘Bypass’
‘Microsoft Windows’ RunCheck result: No Install Needed
Running checks for package ‘Universal CRT (Hotfix KB2999226)’, phase BuildList
Looking up path for special folder 'SystemFolder’
Running check with folder ‘C:\Windows\System32.’ and file 'ucrtbase.dll’
Attempting to find file 'C:\Windows\System32.\ucrtbase.dll’
Could not find file ‘ucrtbase.dll’ in folder 'C:\Windows\System32.'
Not setting value for property 'UCRT’
The following properties have been set for package ‘Universal CRT (Hotfix KB2999226)’:
Running checks for command 'SketchUpPrerequisites\InstallPrerequisites.exe’
Skipping ByPassIf because Property ‘UCRT’ was not defined
Result of checks for command ‘SketchUpPrerequisites\InstallPrerequisites.exe’ is ‘Install’
‘Universal CRT (Hotfix KB2999226)’ RunCheck result: Install Needed
Running checks for package ‘Visual C++ “14” Runtime Libraries (x64)’, phase BuildList
Running MsiProductCheck with ProductCode '{EF1EC6A9-17DE-3DA9-B040-686A1E8A8B04}'
MsiQueryProductState returned '-1’
Setting value ‘-1 {int}’ for property 'VCRedistInstalled’
The following properties have been set for package ‘Visual C++ “14” Runtime Libraries (x64)’:
Property: [VCRedistInstalled] = -1 {int}
Running checks for command 'vcredist_x64\vcredist_x64.exe’
Result of running operator ‘ValueGreaterThanEqualTo’ on property ‘VCRedistInstalled’ and value ‘3’: false
Result of running operator ‘ValueEqualTo’ on property ‘AdminUser’ and value ‘false’: false
Result of running operator ‘ValueNotEqualTo’ on property ‘ProcessorArchitecture’ and value ‘AMD64’: false
Result of running operator ‘VersionLessThan’ on property ‘VersionNT’ and value ‘6.00’: false
Result of checks for command ‘vcredist_x64\vcredist_x64.exe’ is ‘Install’
‘Visual C++ “14” Runtime Libraries (x64)’ RunCheck result: Install Needed
Running checks for package ‘Microsoft .NET Framework 4.5.2 (x86 and x64)’, phase BuildList
Reading value ‘Release’ of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full’
Read integer value 379893
Setting value ‘379893 {int}’ for property 'DotNet45Full_Release’
Reading value ‘v4’ of registry key 'HKLM\SOFTWARE\Microsoft\NET Framework Setup\OS Integration’
Unable to read registry value
Not setting value for property 'DotNet45Full_OSIntegrated’
The following properties have been set for package ‘Microsoft .NET Framework 4.5.2 (x86 and x64)’:
Property: [DotNet45Full_Release] = 379893 {int}
Running checks for command 'DotNetFX452\NDP452-KB2901907-x86-x64-AllOS-ENU.exe’
Result of running operator ‘ValueEqualTo’ on property ‘InstallMode’ and value ‘HomeSite’: true
Result of checks for command ‘DotNetFX452\NDP452-KB2901907-x86-x64-AllOS-ENU.exe’ is 'Bypass’
Running checks for command 'DotNetFX452\NDP452-KB2901907-x86-x64-AllOS-ENU.exe’
Result of running operator ‘ValueEqualTo’ on property ‘InstallMode’ and value ‘HomeSite’: true
Result of checks for command ‘DotNetFX452\NDP452-KB2901907-x86-x64-AllOS-ENU.exe’ is 'Bypass’
Running checks for command 'DotNetFX452\NDP452-KB2901954-Web.exe’
Result of running operator ‘ValueNotEqualTo’ on property ‘InstallMode’ and value ‘HomeSite’: false
Result of running operator ‘ValueGreaterThanEqualTo’ on property ‘DotNet45Full_Release’ and value ‘379893’: true
Result of checks for command ‘DotNetFX452\NDP452-KB2901954-Web.exe’ is 'Bypass’
Running checks for command 'DotNetFX452\NDP452-KB2901954-Web.exe’
Result of running operator ‘ValueNotEqualTo’ on property ‘InstallMode’ and value ‘HomeSite’: false
Result of running operator ‘ValueGreaterThanEqualTo’ on property ‘DotNet45Full_Release’ and value ‘379893’: true
Result of checks for command ‘DotNetFX452\NDP452-KB2901954-Web.exe’ is ‘Bypass’
‘Microsoft .NET Framework 4.5.2 (x86 and x64)’ RunCheck result: No Install Needed
Installation of components ‘Universal CRT (Hotfix KB2999226), Visual C++ “14” Runtime Libraries (x64)’ was accepted.
Copying files to temporary directory "C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp"
Copying from ‘C:\Users\Hendra\AppData\Local\Temp\sketchup_install\SketchUpPrerequisites\InstallPrerequisites.exe’ to 'C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\InstallPrerequisites.exe’
Verifying file integrity of C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\InstallPrerequisites.exe
WinVerifyTrust returned 0
File trusted
Copying from ‘C:\Users\Hendra\AppData\Local\Temp\sketchup_install\SketchUpPrerequisites\Windows6.1-KB2999226-x64.msu’ to 'C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\Windows6.1-KB2999226-x64.msu’
Verifying file integrity of C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\Windows6.1-KB2999226-x64.msu
WinVerifyTrust returned 0
File trusted
Copying from ‘C:\Users\Hendra\AppData\Local\Temp\sketchup_install\SketchUpPrerequisites\Windows8.1-KB2999226-x64.msu’ to 'C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\Windows8.1-KB2999226-x64.msu’
Verifying file integrity of C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\Windows8.1-KB2999226-x64.msu
WinVerifyTrust returned 0
File trusted
Copying from ‘C:\Users\Hendra\AppData\Local\Temp\sketchup_install\SketchUpPrerequisites\Windows8-RT-KB2999226-x64.msu’ to 'C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\Windows8-RT-KB2999226-x64.msu’
Verifying file integrity of C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\Windows8-RT-KB2999226-x64.msu
WinVerifyTrust returned 0
File trusted
Copying from ‘C:\Users\Hendra\AppData\Local\Temp\sketchup_install\vcredist_x64\vcredist_x64.exe’ to 'C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\vcredist_x64\vcredist_x64.exe’
Verifying file integrity of C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\vcredist_x64\vcredist_x64.exe
WinVerifyTrust returned 0
File trusted
Running checks for package ‘Universal CRT (Hotfix KB2999226)’, phase BeforePackage
Looking up path for special folder 'SystemFolder’
Running check with folder ‘C:\Windows\System32.’ and file 'ucrtbase.dll’
Attempting to find file 'C:\Windows\System32.\ucrtbase.dll’
Could not find file ‘ucrtbase.dll’ in folder 'C:\Windows\System32.'
Not setting value for property 'UCRT’
The following properties have been set for package ‘Universal CRT (Hotfix KB2999226)’:
Running checks for command 'SketchUpPrerequisites\InstallPrerequisites.exe’
Skipping ByPassIf because Property ‘UCRT’ was not defined
Result of checks for command ‘SketchUpPrerequisites\InstallPrerequisites.exe’ is ‘Install’
‘Universal CRT (Hotfix KB2999226)’ RunCheck result: Install Needed
Verifying file integrity of C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\InstallPrerequisites.exe
WinVerifyTrust returned 0
File trusted
Installing using command ‘C:\Users\Hendra\AppData\Local\Temp\VSD8610.tmp\SketchUpPrerequisites\InstallPrerequisites.exe’ and parameters ''
Process exited with code 6
Status of package ‘Universal CRT (Hotfix KB2999226)’ after install is 'InstallFailed’
Status of package ‘Visual C++ “14” Runtime Libraries (x64)’ after install is ‘InstallNeeded’

Thx…


#2

Try again. Right click on the installer and choose Run as administrator. Repair the installation.


#3

See separate downlaods for the Microsoft libraries here:


#4

Hi,
I have the same problem
The update isn´t work, it say “The update is not capable with the system” I´m running from Windows 7 Pro edition at Dell Optiplex 780.
My windows update options are disable, I´ll put it on and will install all update package righ now
Bye


#5

Hi @gorv24.

If the problem still persists I recommend to post a new topic telling us the very exact error message you get and your system specifications in more details (32/64 bits)

Pay attention to the error message because it doesn’t look like the one reported under this topic.

Make sure you download the correct version for your OS:

https://www.sketchup.com/download/all

Read this link:

If there are some libraries missed then take a look at the link @DanRathbun shared:

If you’re going to install the 2017 (only available for 64 bits) you can run this checkup.

https://help.sketchup.com/sv/article/3000318

Regards.