Close to 20 year user here. Paid for pro version long ago. Paid annual fees when they were offered for maintenance/update and assistance services for many years. Now escalated to the subscription model, which I completely detest. Finally just gave in and paid up, yet after days of waiting, still receiving notices to subscribe. No one apparently reads the responses, though it says you can. Talking to the robots, so far, is going nowhere.
All processes followed, signed in, etc. etc.
Got the screen indicating I could close the tab - Iâm signed in, signed up, go ahead, start using Sketchup 2022.
Opening screen says:
âstart free trialâ
or
âenter classic licenseâ
I donât get it.
Itâs really neither. Or am I still, and always will be listed as a classic license holder?
Does âfree trialâ mean my payment still hasnât registered after several days, or should I disregard and enter my classic license? Or does that preclude any current maintenance or help services if I enter my original classic license (you know, the unsupported version now), instead of waiting for some magic moment when the system awakens and indicates âYouâre all setâ and the free trial button goes away? The FAQ pages say they can help you figure out what you bought, but no clarity is gleaned from what Iâve read there.
Feels like I just made a mistake buying into this mess.
Iâve neither done nor paid so much, at Sketchupâs dictation, and received nothing but confusion in return.
Recommendations?
There is no longer a classic license available so youâd need a subscription. The Classic License sign in option is still used for some special cases such as beta testers but you cann[t purchase a classic license anymore.
So if youâve paid for the subscription license you should be able to sign in using your e-mail address and the password you used when you bought it.
As for Mainetenance and Support, thatâs basically what you get when you renew the subscription.
Well aware of the elimination of the Classic License, as stated.
Paid for the subscription, as stated.
Fully signed in.
Still: âfree trialâ or âenter classic licenseâ
Thought someone else must have gone through same scenario and had a simple answer(?)
Buying makes you the account Owner. It doesnât mean that the seat is yours to use immediately.
The seat needs to be assigned to the (end) user.
This can be done in the account management portal of the Owner in a browser.
Go to myaccount.trimble.com and check the Members section.
The email that you use to sign in into SketchUp needs to have âProduct accessâ in the third column.
One can change that by clicking on the dots in the last column.
Once this is done, you still need to sign out in SketchUp itself and close the app to see the changes in the license tab.
Somewhere amongst the suggestions may have been something about assigning the seat to yourself. I checked, and at the moment your subscription isnât assigned to anyone.
Buying makes you the account Owner
Thatâs outrageously funny, considering Iâve been pushed as far away from âowningâ a copy of this software as you can get.
So, now that I, as the official named ârenterâ of Sketchup, I have finally assigned myself a seat at the table, I may at long last, begin working.
Thank you for the assistance.