Sketchup Pro 2020- Unable to Start Free Trial

[arconaithtn]

Good day,

I hope I am posting in the right forums, I have recently installed Sketchup Pro 2020, however I keep getting a log saying that Sketchup is unable to start the free trial. I would appreciate your help, or if there is anything I can do to resolve this issue.

Many thanks,
Gino

[MikeWayzovski]

Can you login at www.sketchup.com (upper right)?
There, you can ‘Manage my subscriptions’ and see what ‘products’ you’re entitled to.
Maybe the trial-product is expired.

[kathyburgess1987]

Hello,
I too am having the same issue since last night. I’ve checked my account and can see that my free trial is still active but I cannot get the app to recognise the free trial. I can get onto the free web based programme but not the downloaded app. Can anyone help please?

Thank you.

[colin]

There may be something wrong going on. I have escalated the issue to the right department.

Meanwhile, expect a message from me.

[kathyburgess1987]

Thank you so much for your help. I look forward to hearing from you

[Loganhh]

Hello, I am also experience the same issue as described above.

[john_mcclenahan]

Probably a dumb question. But have you tried clicking on the left hand item ‘Classic’ for licence type?

[colin]

I think the problems being reported are just Trial, or at least Trial or Subscription. I had someone with that problem succeed with Classic.

[mp.corbeil]

Same problem on my end!

Desktop:
I’m as new user and can only share one image per post (??). Since the desktop pop up window have already been posted, I’ll let the web version.

Web:

[Barry]

I saw a blip on an alarm, so I pinged it within the last hour, and a bit slow, but all looked OK. I just tried it again, and it was faster: can you retry, and I’m wondering if it’s in all regions?

[colin]

‘Ra’ is looking into it, there is a problem. I’m sending individuals a ‘classic’ workaround.

[Lakshmee]

Hi I’m having the same issue here

[preeti7391]

I’m facing the same problem too. Unable to start the trial period.

[lesshate12]

Same problem. Unable to start trial…

[arntolin]

Same problem for me

[mlane]

Hi - same issue here, tried uninstalling, reinstalling - downloading from local reseller rather than directly. No dice. Thanks in advance for your help!

[niels123]

i have the same problem with starting the trial

[olivier.rouckhout]

I’m having the same problem since yesterday… When will this issue be solved? Thanks!!

[Adam9]

I am having the same problem, with the same error message, when trying to start my trial.

[ericliu0518mail0]

Same issue here. “We were unable to start your trial. Please try again later.”