Lots of changes and updates are being made to the SketchUp Mobile viewers. I wanted to open a topic for common issues and their fixes on Android devices.
Difficulty Logging In:
I’ll start with the latest issue I am seeing. Some users are having a tough time getting SketchUp viewer to let them sign in. I see comments like “After the new update I am unable to sign in. All I get is a loading screen.” or “I can’t log in after installing the app. Isn’t there a solution?” and YES, there is a solution. For authentication, SketchUp Viewer on Android requires the Chrome browser to be enabled. It does not have to be your default browser, just installed and enabled. You may be able to uninstall Chrome after login (I haven’t tested that), but once you have Chrome enabled, it should let you log right in.
Slow Responsiveness / Crashing While Loading Large Models:
Currently, SketchUp Mobile Viewer is built to view models up to 10mb in size. I’ve seen examples of successfully viewing models 20 or 30mb in size, but it becomes less reliable as the size increases. There are workarounds, creating scenes and turning off unneeded layers (layers that are not currently being viewed in a scene), reducing complex textures, using entourage components (chairs, foliage, vehicles) with simpler geometry. Possibly using extensions like CleanUp3, or following tips from the Agile Modeler’s Guide. If you have a technique that works for you, share it with the community!
Crash on Launch
This type of issue is a bit harder to pin down, but 9 out of 10 times the solution lies in the following procedure:
- Erase App Data by going to Settings > Apps > SketchUp > Storage > and click “Clear Cache” and then “Clear Data”
- If that doesn’t help, go to Settings > Apps > SketchUp > and click “Force Stop” then “Uninstall” before reinstalling to see if that makes a difference
- I have heard that a bad SD Card has caused issues in one or two cases, so try removing it if inserted
- Make sure you’re up-to-date with your Android OS and also that your device isn’t “rooted” / “jailbroken”