Sign-in Error after installing it on G-Suite

SketchUp for Schools
1

Hi, I just installed Sketchup on our G-Suit Domain for education. user are failing to sign in. am getting the Sign in error as pasted below

It looks like you’re having trouble signing in. Make sure you’ve enabled pop-up windows for SketchUp, then complete sign in using the pop-up window that appears.

Please note: SketchUp for Schools is once again available for educational use only. Don’t worry, any projects that you may have created through your personal Gmail or Microsoft account can still be downloaded from your Google Drive or One Drive. To continue sketching, please log in with an EDU domain account.

In order to access, ensure that:

  1. You are using a G Suite for Education or Microsoft Education account.
  2. Your G Suite administrator has installed SketchUp for Schools on your domain and granted permissions.
  3. Your Microsoft account administrator has enabled SketchUp for Schools on your domain.

For any questions, please reach out to us on the SketchUp for Schools Forum.

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Kindly assist

2

Moved to the SketchUp for Schools forum. Hopefully @CaseyG will be along soon to help.

Your profile indicates you have a SketchUp for Higher EDU license and are using SketchUp 2025 Desktop. That’s not the same as the web based SketchUp for Schools for primary education students.

3

Hii @newton.simbeye, thanks for the post and sorry for the delay in my reply. Also thanks for the @ command DaveR. I appreciate it.

Can you check the settings suggested by the error message if you have not already done so? Specifically the cookies and pop ups for the site? They need to be allowed for the app login process to resolve correctly.

Also, if you can share your domain with me, that would be really helpful with the troubleshooting too.