One student can not log in

All of our students are able to log in fine via Google, but this one student can not log in, each time he gets an error.
Here is the error:
It looks like you’re having trouble signing in. Make sure you’ve enabled pop-up windows for SketchUp, then complete sign in using the pop-up window that appears.

Please note: SketchUp for Schools is once again available for educational use only. Don’t worry, any projects that you may have created through your personal Gmail or Microsoft account can still be downloaded from your Google Drive or One Drive. To continue sketching, please log in with an EDU domain account.

In order to access, ensure that:

  1. You are using a G Suite for Education account.
  2. Your G Suite administrator has installed SketchUp for Schools on your domain and granted permissions.

For any questions, please reach out to us on the SketchUp for Schools Forum.

1 Like

thank you for saying this i will login with a free acount