Rectangle void in top left corner of Layout window

crash

#1

Hi my name is Aaron from New Zealand

I logged into my layout to work on a design project a few days ago to find this white void in the top corner- I am unable to use most of the tools on my tool bar and if I try and do anything Layout crashes. I have contacted my sketchup pro re seller but they can not fix the problem.

if anyone has any ideas I would really appreciate it


#2

Is there a way for me to identify the crashes. And can you PRivate message that to me, plus your resellers email so I can include them in our discussion? Thanks


#3

Hello Barry

It crashes pretty much when I try and do anything once I have opened a template like image bellow


something will happen then this error message will appear

and layout will crash.

I am running sketch up 2016 64bt with windows 10.

I have been in contact with my re seller but they can not find a solution (I also can not add him to this- i am new to the forum thing)

regards

Aaron Mcmillan