Re-authorize sketchup to have rights to student account

We are having issues with one student in our school. The student login goes in a loop. We ran a test with a different account for the first time and it ask to authorize sketchup to have access to the student account. Once we allow sketchup access to the test account it works. but for the particular student in question in gives this error instantly in a loop.

Have you tried checking the student’s account settings? We’ve found that this has worked in a number of individual access cases Signin Error - #45 by Tori_SU

Thanks that helped.