Thanks for splitting this off Aaron and thanks for staying civil as well db (also thanks for using “paucity” in a sentence, #MakeEnglishGreatAgain.)
I will honestly say there is no intent to silence those who dissent, the parent thread this topic started in should hopefully illustrate that. It is a difficult path to tread, allowing the community to speak their mind even when it’s negative about our company or product. There isn’t some top down effort to silence negativity. As I stated in the other thread, we are not going through and actively flagging negativity. Both Aaron and myself react to flags that are raised, but spend very little time policing the forum otherwise.
As far as when a post gets hidden, there is a trust level that everyone has within the community. The more active a user is, the more weight to their votes. It is not uncommon that when I see a flag, it’s already hidden because there were enough people with enough weight to have already voted it into oblivion. Because of this mechanism, the flagging and messaging to the offender is all automated.
I am of two minds about breaching the anonymity of flags, sometimes “friends” are flagging one another to keep the tone civil or the on topic and can appreciate that they don’t want to anger one another. Also, truly, I haven’t seen an option that would allow the automated hiding of posts to show WHO flagged it (especially since there are often multiple flags.)
I WOULD like to have a better system that shows why a post was flagged and will look further into what Discourse will allow us to do. It would also be nice if I can find a way to see/say how many people have flagged a post.
Lastly, Aaron, myself and all SketchUp members are humans… try as we might to be otherwise. Sometimes we’re attacked and it can be hard to remain fair and unbiased when that happens. I strive to stay level headed, but sometimes it doesn’t happen. That will typically result in one of two things; I agree with a petty flag and let something get hidden, or I try too hard to not censor someone and end up allowing issues to escalate. I think it’s easy for the community to think that we, as employees, are heartless/mindless automatons that are here to enforce the will of our corporate masters. That isn’t the case.
Anyway, I’ve run on a bit long. I’ll continue my efforts to be a better human as well as a better administrator of the features of this forum. Hopefully everyone will stick around as that happens. (c: