My pc and printer is fine. I have clients that this happens too and I don’t know why. On my end it’s fine but it’s frustrating when my clients are having issues that can be cleared up with a vector rendering but I lose textures.
Just because you don’t have an issue doesn’t mean there isn’t one. But it’s clear that there isn’t a fix to this if that’s your response.
It should be clear from my response that this problem isn’t necessarily a LayOut problem. By the way, I’m just a SketchUp and LayOut user. I don’t work for Trimble.
Can you reproduce the steps that you do to make this happen? Is it only when printing to paper or does it also happen when viewing? Which PDF viewer do you use? If it is your clients that see this while it looks OK to you, are your clients using a MAC? Macs have something called colour profiles that might be interfering. Can you post a LayOut file and a PDF exported from that that shows this problem?
Have a couple clients that have this happen when they print. There are no steps that I do to create this. It just happens on their end. I don’t know what or how they are printing their sheets but it’s clear I’m not the only one that has heard of this. I just use Vector to fix it for the one’s that have a problem but lose the textures.
A development from my original post has found our office where all of our Microsoft Windows computers do not have the issue where a plotted sheet of paper results in the black background where the ‘viewport’ is situated.
The issue was ONLY on Mac devices and what we found is that the Mac’s were printing from a separate app that was not Adobe Acrobat. When the Mac was updated to download Adobe Acrobat the issues seem to be resolved.
Having the same issue where a client is reporting that the viewports are printing black.
I have suggested to him that he install Abobe Acrobat on his Mac per @BMPD 's Suggestion.
I have not heard back yet and hope that fixes the problem.
Either way, I’m not super comfortable telling customers what PDF viewer to use and I hope Trimble is looking into compatibility issues so it is compatible with as many viewers as possible.