[image] Broken in all web browsers that I’m using. Chrome based browsers flashes an error for a split fraction of a second before switching to the old legacy model viewer while Firefox based browsers couldn’t load the model at all. On Microsoft based browsers, they don’t work outright, even the pr…

Folks, I’m getting the same error… [image] I get the Trimble icon and the red loading-bar, then this error message. The “ get.webgl.org ” test shows that my computer/browser supports WebGL, on my WinXP SP3, DELL Precision M90, and Firefox 47.0.1 Turning off my “hosts” file (renaming) doesn’t help…

For me, it says “Sorry, Sketchup appears to have graphics incompatibility with your browser”, although in Chrome that error flashes for a split second. In Firefox, it doesn’t load the model.

I’m getting the same error message as depicted in the screenshot included in the OP. I was just in the warehouse on 02 September. I had no trouble with the 3D WebGL viewer, but now this evening - this error message. I have Firefox, Windows 7. I don’t use Internet Explorer, so I dunno if it’s t…

BTW, all of the WebGL demos from… https://www.khronos.org/webgl/wiki/Demo_Repository …work fine, at respectible framerates. I only have problems with getting 3DWarehouse/mySketchUp to load & run. -Taff DELL Precision M90 nVIDIA Quadro FX 1500M Win XP, sp3 Firefox 47.0.1

@Barry So I guess no one has come up with anything on this issue? Or has a fix or solution been posted somewhere else? Or has it just been forgotten because only a handful of us are unable to use the WebGL viewer in the warehouse?

OK, we’ve pushed a change to deal with our top 3 crashes, can you try your models? @taffgoch ?

No joy, Barry,… …I get the same error message. All that has changed is that the loading progress bar no longer displays. -Taff

@taffgoch Can you ping me the URL of your model, or is this still for any model you try to view?

Yea, XP isn’t going to run anything higher than (oops, I had typed IE11, but as sage Dan pointed out, XP only runs IE8 I had XP and Win7 crossed up). XP is no longer supported by Microsoft. On Firefox 47 on Win10, your 4 most recent models all loaded for me.

New 3D Warehouse model viewer is broken!

3D Warehouse

Barry September 12, 2016, 8:20pm 18

We have issues queued up, which we’re fixing. Nothing to report yet.

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New 3D Warehouse model viewer is broken!

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