Need help to answer security questionnaire before my company can begin to use Sketchup

SketchUp Pro
#1

Need help to answer security questionnaire so we can start to use Sketchup at our company but not getting a reply from Sketchup official Support/Sales

Can somebody direct me to a member of the sketchup team that can help or provide another link to follow up this request :slight_smile:

Any help is much appreciated

Cloud Security
#2

What do you want to know? Which ports need to be open? What data is exchanged?

#3

Hi Mike thank you for replying :slight_smile:

Need a contact from Sketchup’s security team who I can provide a dedicated TPRA third party risk assessment questionnaire that needs to be completed before we are allowed to use this software within my company.

#4

from the EULA:

The EULA itself:

Trimble on Privacy:

supplement for SketchUp:

Data security concerns
#5

Hi Mike,

Thank you again for the detailed reply!

I have reviewed the information and this is for sure relevant to the request but I will need a contact to whom I can then introduce our security team to handle the request as this is the only protocol that is allowed by the company I am currently working for. Do you have an email address for the security department or a security representative for Sketchup?

Kind regards,
Austin

#6

I think you need to start from here:


#7

Hi Annsi,

Thank you for replying to this thread and also providing the contact us details for sketchup but unfortunately I have tried contact this sales and support previous to writing for help on this thread/forum.

I am not receiving any reply from the previous attempts to contact sales as of yet.

Hopefully they will reply soon…

#8

Hi all,

So I have contacted the sales and security team multiple times and have not received any reply, its now over 2 weeks.

Is this usual?

Not sure why I am struggling to make this happen as have not had this issue with any other company.

Hope they reply soon…

Austin

#9

I did point the right person to this topic after your first post. I will try again.

#10

Hi Colin,

Thank you very much for helping :slight_smile:

Cheers,
Austin