So I have admittedly not needed the “add location” feature for a while (since may 2017 apparently) and didn’t know anything about that feature being removed from prior versions of sketchup before today. Today, of course, I needed this feature for a job. Much to my surprise, it doesn’t work anymore. Instead of getting a screen grab from Google earth, I got lead on a hours long expedition of discovery to find out I need to fork over $240 to get a feature I already paid for.
I’m sure someone will say; “well, you didn’t need the feature for over a year, so it must not be that big of a deal for you.”. The point is, I bought the software with the understanding that it had that feature. I expect to be able to start up the software and that feature should work as it did when I bought it. Finding out in the middle of a project that a tool you need and have used before is no longer available is a big problem.
To me, this is absolutely unacceptable. If you bought a car with a navigation system and then a year later the navigation system gets disabled because the maps provider changed their terms and the only solution is to buy a new car, would you be happy with that? Maybe I’m nuts, but a thing should work exactly the way it was advertised and sold to you. Otherwise it’s a material change to a contract. You purchased a thing that was sold with a set of features. You would expect that no matter what, those features will always be a part of that thing.
I can’t imagine what it would be like if everything worked this way. Sell people things and then just disable them a year later and try to get them to buy a new version. I know there’s some planned obsolescence in phones etc., but it’s not like apple just disables the text feature on a phone and tells you to buy a new phone.
Frankly I’m surprised there hasn’t been a class action lawsuit over this.
I refuse to pay more now. Purely out of principal. To do what they did in removing the add location feature with no offer to make it right is just evil in my opinion.
“SketchUp 2016 (Pro or Make) and older versions of SketchUp
At this time, there is no feasible way to update these versions of SketchUp to use the new geodata service. The Add Location and Photo Textures features will no longer function.”
Is a completely unacceptable “solution”.