Help - 3D Warehouse not opening - any advice?

3dwarehouse
mac
virtualbox

#1

I have a new Mac book - when I go to open 3D warehouse to import items, the options are in light grey and not able to open. Can anyone advise?


#2

Are you signed in?


#3

yes I am


#4

What version of SketchUp?


#5

The lastest version


#6

I’m not having any trouble with the 3D Warehouse on my Mac which would lead me to think this isn’t a problem with the Warehouse.

If you sign out of SketchUp and back in, (lower left corner of the main SketchUp window) does anything change?


#7

Thanks Dave. It seems that since I have last used Sketch up or with the new version - I need to access 3D model shop via windows and download the component and import it. Do you know if this is the only way?


#8

Are you running Windows on Mac ? Bootcamp or virtual ?


#9

I’m not sure what bootcamp or virtual is - but yes I am running windows on a Mac


#10

That might be the problem. Try clearing Internet Explorer’s temporary internet files.


#11

Thank you - I will try this


#12

This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.