Thank you Colin,
We made the rbz file using 7-zip but, the same issue persisted.
If there are other languages such as Korean at the file names, could they occur this issue?
We have a few time zone differences between us. But, two people who might know what to do are 9 hours ahead of me. That could mean they will see this message in as little as 5 hours from now.
hmm… I checked the server logs back to May 18th and I can only find your test submission (which worked). But nothing for Framemodeller itself.
Can you open the browser’s Developer Tools console before you submit and see if you get any errors there? I’m wondering if something fails even before hitting the server…