Be sure that you have assigned yourself with the entitlement for Shop. During the purchasing process, this should have been the default but one might have accidentally changed it. If this is the case, the SHOP entitlement (license) has yet to be assigned.
You can get to your account by going through SU Web application
Once you are in the license management area, find the shop subscription and click on the big “+” icon. It looks similar to the Free. In fact, you should have a subscription for both listed
After you click the “+” you will see if and to whom the SHOP license was assigned.
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