Error: "Failed to open document"

Estou tentando abrir um arquivo e não consigo, aparece a mensagem “Failed to open document”

Alguém me ajuda, por favor?

We might be able to help you if you share the SketchUp file.

What version of SketchUp are you really using? You put “SketchUp for Schools” in your forum profile. That’s a web-based version.

Please correct it then.

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Maybe @colin will have some success. I didn’t.

Fix your forum profile while you wait for him to look at your files.

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