I can’t open my sketch up. It always has a pop up that says “We are currently unable to contact the sign-in service. Please refresh your browser and sign in again.
If this issue persists please try again later, or reach out to us on our user forum.
What version of SketchUp are you using? Your profile shows contradictory information. SketchUp for Schools is a web-based version for school children. 2026 Desktop is not SketchUp for Schools.
Are you using some antivirus?
Hi @JonavieVailoces , thanks for the post and sorry to hear that you are having difficulty with SketchUp. I just ran a quick test and was able to connect to the server just fine so if you are still seeing the issue, we may need to dig a bit deeper to find a solution.
Can you help me to solve this by grabbing a screenshot of the exact error message you are seeing with developer mode enabled and the console tab open? I may be able to get some information from that to help me solve this faster.
Also, can you let me know what domain you are using and what you are deploying the app with (Google or Microsoft)?
Hi @JonavieVailoces, I just wanted to circle back around on this and make sure everything is working as it should. If it is not please let me know so we can continue troubleshooting.
Hi @JonavieVailoces sorry for teh delay in my reply. I was out teaching a class when you posted and am still getting caught up. I can not say that I have seen that error before so we may need to do some additional work to find an answer for you.
A good first step would be to open developer mode an access the console tab. Once you are in there, take a screenshot and share that with me so I can take a look at it and see if I can find some answers for you.
Additionally, can you confirm where you are deploying the app from and that you followed all the steps as the app was deployed?
hey I also have a problem with sketch up community
it shows unexpected error
Hi @mashoba, thanks for the post and sorry to hear that you are habving difficulty with the SketchUp for Schools app. I am happy to work with you on this but without more information I can only guess as to what the issue might be.
As I mentioned in my previous post, a good first step would be to get me a screenshot of the error with developer mode enabled and the console tab open. I can usually find some information in there that narrows down potential solutions.
Additionally, knowing what you use to deploy the app would be helpful as well.
Can you get me what I need? I’ll be able to help you once I have that.