I these are known as “bowtie” faces.
I tried the following without success.
Sketchup.send_action(21124) # Run validity check tool
#=> true
Sketchup.send_action('fixNonPlanarFaces:')
#=> true
Both report no problems found. No change in the “face”.
REF: Sketchup::Model # fix_errors · Issue #291 · SketchUp/api-issue-tracker · GitHub