Closed Captioning

We are using SketchUp for Schools web edition and SketchUp Courses Fundamentals tutorial. Some students have closed captioning with the videos while others do not. All computers (MacBook Air) have the same settings. We would like all students to have closed captioning. I cannot find any settings for this. The ones that have closed captioning have the CC indicator, the others do not. Is there a fix for this?

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