Can't download it

It starts to download then I get this message box.

"Component Microsoft .NET Framework 4 (x86 and x64) has failed to install with the following error message:
“A failure occurred attempting to install the .NET Framework 4 Full.”

The following components failed to install:

  • Microsoft .NET Framework 4 (x86 and x64)

See the setup log file located at ‘C:\Users\Charles\AppData\Local\Temp\VSDAB2D.tmp\install.log’ for more information."

I have Windows7.

What do I need to do?


Where are you trying do download the .NET Framework from? Are you using Windows 7 or Windows 8?

Also, are you only having problems downloading the .NET Framework, or is that preventing you from getting Sketchup 2015?


It downloaded to my computer. When I hit the Run/Execute button, it’s in the process of downloading and it stops and I get that error message box.

Windows 7

Are you doing this as an administrator ?
What version of .NET Framework do you have installed now ?
I have a set up similar to yours and I have v4.5.1
It’s installer is named “dotNetFx45_Full_setup.exe”
My GB download link was:

The US link is:

1 Like


Let’s try to download and install .NET Framework 4,5 directly from Microsoft, and see if the installer will then recognize that you already have those components.

Make sure you uncheck anything you don’t want on the “Microsoft recommends” page, and hit the “No thanks and continue” button. (Microsoft has a bad habit of trying to ‘volunteer’ you to download other things by default)

Let me know if this helps.

Thanks - I’ve had to do a couple things. I’m in the process now. Hold on.

Thanks to both of you - that MS download did the trick.

Looks like @TIG beat me to it!

Let us know if we can be of any further assistance.