Can't download it


#1

It starts to download then I get this message box.

"Component Microsoft .NET Framework 4 (x86 and x64) has failed to install with the following error message:
“A failure occurred attempting to install the .NET Framework 4 Full.”

The following components failed to install:

  • Microsoft .NET Framework 4 (x86 and x64)

See the setup log file located at ‘C:\Users\Charles\AppData\Local\Temp\VSDAB2D.tmp\install.log’ for more information."

I have Windows7.

What do I need to do?


#2

@charmerci

Where are you trying do download the .NET Framework from? Are you using Windows 7 or Windows 8?

Also, are you only having problems downloading the .NET Framework, or is that preventing you from getting Sketchup 2015?

~Drew


#3

It downloaded to my computer. When I hit the Run/Execute button, it’s in the process of downloading and it stops and I get that error message box.

Windows 7


#4

Are you doing this as an administrator ?
What version of .NET Framework do you have installed now ?
I have a set up similar to yours and I have v4.5.1
It’s installer is named "dotNetFx45_Full_setup.exe"
My GB download link was:
http://www.microsoft.com/en-gb/download/details.aspx?id=30653
The US link is:
http://www.microsoft.com/en-US/Download/confirmation.aspx?id=30653


#5

@charmerci

Let’s try to download and install .NET Framework 4,5 directly from Microsoft, and see if the installer will then recognize that you already have those components.

http://www.microsoft.com/en-us/download/details.aspx?id=30653

Make sure you uncheck anything you don’t want on the “Microsoft recommends” page, and hit the “No thanks and continue” button. (Microsoft has a bad habit of trying to ‘volunteer’ you to download other things by default)

Let me know if this helps.
~Drew


#6

Thanks - I’ve had to do a couple things. I’m in the process now. Hold on.


#7

Thanks to both of you - that MS download did the trick.


#8

Looks like @TIG beat me to it!

Let us know if we can be of any further assistance.

~~Drew