Android Viewer fault

[sketchupadam]

Technical problems

Hi there, Android 6 SU mobile viewer 3.0(497) Where can I find my drawings so far after viewer reinstallation? This trimble connection doesn’t seem to work at all. The attached pictures show that continents can be chosen … All my drawings so far are gone ?? It had to be reinstalled. So far they have been unable to help, trimble is not responding at all, FB group has also rejected … Is it really bothering me that all my work so far on mobile is unavailable ?? somebody please answer or dir…

[DanRathbun]

@TheGuz answered your post in another unrelated thread, in the wrong category.
(I’ve moved this “echo” thread to the correct category.)

Technical problems

With updated versions, the access API can change and that may be one reason. You can log into Trimble Connect and see if your models are still there. Unfortunately SU mobile viewer 3.0 is no longer supported. We are currently on version 5.2. Do you have a way to upgrade to this latest release?

Also, be certain that you are logging in with the same Trimble ID you used to upload your models.