I have a student license for school and a non-profit license for work. I don’t use any features that don’t come up when I load the software so I don’t know why you are accusing of me of using the software in a way that I shouldn’t. That’s rather rude. If this is what one should expect regarding customer support then I will not be supporting SketchUp again and will share my negative experience with everyone in my network. This is not something that needed to be brought up in a public forum.