Well, I guess I have my answer. Just can’t be done. This is astonishing.
So if I had SU installed on a computer and that hard drive died, and I need to reinstall it I have no way of using the software I paid for?
I’ll just use the trial time to convert every single skp file I have on my server and be done with it.
Thanks again, John, for your help!
Response from support:
Hello philip,
Thanks for reaching out to SketchUp Support!
I am sorry you are having this issue.
The SketchUp 2016 application is outside of maintenance and support and we are no longer actively maintaining those systems.
For more information on our end of support policy, please see this article in our help center:
https://help.sketchup.com/en/admin/end-of-support-policy
If you need further assistance with this issue, all you need to do is reply to this email and I will be happy to help. If you need to reference this case again in the future, the case number for this support case is 10706043.