Sketchup version: Sketchup Studio 2023
GPU: Geforce GTX 1080 8GB
OS: Windows 10 Pro
Note: my Windows 11 Pro machine does not have this problem.
Problem or Bug:
Just as the subject says: (Part 1) Model environment is not taking up the entire viewport, and (Part 2) cursor is misaligned with target coordinates.
Edit: Workaround discovered:
Part 1
Specifically, the top 20% and right 20% bands of the viewport are not showing the model, axes, ground plane, etc. It looks similar to (but not the same as) model clipping such as when zooming into a very small object, except the “empty” or clipped space is permanently static in the above-mentioned area of the viewport. To me, it seems like the entire view is scaled down to the bottom-left to about 80%.
Here, you can see the ground plane and both horizontal axes all stop abruptly about 80% of the way to the right of the viewport, while the sky background and z-axis also stop abruptly about 80% of the way up the viewport.
I’ve observed that when changing the background colour, the “empty” space also changes to match. But the clipping of the model environment, axes ground plan all remain missing in those two bands.
Part 2
My cursor position on screen doesn’t seem to select or interact with the corresponding point in the viewport directly at the cursor. When I click to select something, it won’t select the object where my cursor is. I have to move my cursor a certain distance north (relative to screen space, not model space) of the object to select it.
Example 1. Selecting objects is not straight forward:
I try to click on the object to select it - notice the position of the cursor and having already clicked - object is not selected:
Move the mouse a certain distance above the object and click - object is now selected (also works by moving the cursor the same distance up as the size of the object on the screen):
Move the cursor slightly lower, clicking will deselect the object as if I’m clicking on empty space:
Now, when I choose rectangle or line tool to create something, the preview of the tool’s starting point is nowhere near my cursor. Then when I click to commence the tool’s action, the starting point of the rectangle then moves to a point south (again, screen space) of my cursor. Then when I click again to finish the rectangle, the final point moves again, relative to the cursor position.
Example 2. Creating a rectangle at some random empty space:
Before I click to commence drawing a rectangle:
After I click to commence drawing a rectangle (cursor has not moved):
After I complete the rectangle tool:
Example 3. Trying to create a rectangle by making the starting point somewhere on the existing object (you can see that it is object snapping to a vertex on the object):
Before I click to commence drawing a rectangle:
After I click to commence drawing a rectangle (cursor has not moved, but starting point of rectangle is no longer on the object):
After I complete the rectangle tool:
It is similarly frustrating when trying to window-select objects.
This cursor misalignment problem appears to be (though I’m not sure) related to the Part 1 where the model is not shown in the top & right 20% of the viewport, as I suspect the viewport isn’t showing the model properly because it is perhaps scaling the model view down to the bottom-left 80% part of the viewport, while cursor coordinates appear to be affected differently to the view scaling.
Moving forward…
This is very frustrating and prevents me from being able to perform any worthwhile actions besides navigating around the model, albeit still not in an ideal fashion.
For now, on this Windows 10 device, I’ll have to revert to SU 2022 and won’t be able to use V-Ray, which is the reason I got SU Studio in the first place.
Any solution/workaround would be much appreciated. Otherwise, please log it as a bug.
What I’ve tried with no success:
Uninstalling and reinstalling Sketchup twice, with multiple computer reboots.
Updating my graphics card nvidia driver from 536.23 to 536.40.
Turning the trays off and on.
Turning the toolbars off and on.
Changing the graphics settings in Sketchup preferences.
Background:
I have previously had SU versions from 2019 through 2022 installed and working fine on the same machine and OS. And this viewport problem was not present in those SU versions.