I have sketchup studio and want to bring in a point cloud but I keep getting this message “Importing Point Clouds is a feature only available in Sketchup Studio. Please purchase or activate a Trial Version”, I ALREADY HAVE STUDIO. I have emailed SketchUp for help but the service has been brutal.
I don’t see anything wrong with your subscription. Can you try signing out and signing in again?
Make sure you are signing in with your Gmail address.
Collin,
I have done this already like 8 times. Any other suggestions?
It’s critical I get this functionality as I am incorporating it into two courses at Mohawk College.
The developer sees an issue that would account for what you’re seeing. He is based in Europe, and hopes to directly contact you with a solution, probably during your night. So, look for a message in your morning.
Much appreciated.
Hey,
Thanks to @tagearchiecrooks we identified and then released a fix for this issue on the Extension Warehouse. It affects some EDU subscription. Please update Scan Essentials if you are in the same situation.
Jacques
We’re on the latest version of Sketchup Studio and Trimble Scan Essentials with active licenses and are encountering the same issue. Able to install the extension just fine, but when a user tries to open a file using Scan Essentials, they’re prompted to upgrade to Studio, in spite of the fact that the license is a Studio license.
Look for this part:
“SketchUp Studio for Nonprofits does not include V-Ray for SketchUp or Scan Essentials.”
on this page:
Thanks Colin, that explains it. Do you know what options non-profits have for purchasing Scan Essentials?
I am checking. You could also ask Creation Engine, they are likely to have had that question before.