Macbook - Bug Code

Hi everyone,

I’m a Macbook user and wanted to share the bug code that I’m struggling with now to use Sketchup on my Macbook to get any ideas who has/had the same issues.

Incident Identifier: E538EF07-4932-40F0-A47D-3E7B122C5567
CrashReporter Key: 5D77B32B-0123-5183-B281-640A0A62F73E
Hardware Model: MacBookPro15,1
Process: SketchUp [4595]
Identifier: com.sketchup.SketchUp.2021
Version: 21.0 (21.0.392)
Code Type: X86-64
Parent Process: launchd [1]

Date/Time: 2022-07-26T13:42:38Z
Launch Time: 2022-07-26T13:42:30Z
OS Version: Mac OS X 10.16.0 (21F79)
Report Version: 104

Exception Type: SIGABRT
Exception Codes: #0 at 0x7ff809b7200e
Crashed Thread: 0
rb 0x00007ff809ba3f6b thread_start + 15

Thread 4:
0 libsystem_kernel.dylib 0x00007ff809b7034e kevent + 10
1 Chromium Embedded Framework 0x000000011b88bbd9 0x119cc3000 + 29133785
2 Chromium Embedded Framework 0x000000011b8896ad 0x119cc3000 + 29124269
3 Chromium Embedded Framework 0x000000011b80611c 0x119cc3000 + 28586268
4 Chromium Embedded Framework 0x000000011b823994 0x119cc3000 + 28707220
5 Chromium Embedded Framework 0x000000011b855cdb 0x119cc3000 + 28912859
6 Chromium Embedded Framework 0x000000011b8505d7 0x119cc3000 + 28890583
7 libsystem_pthread.dylib 0x00007ff809ba84e1 _pthread_start + 125
8 libsystem_pthread.dylib 0x00007ff809ba3f6b thread_start + 15

Did you get a BugSplat, and if so did you fill in your email and submit it? Without that the support team can’t get back to you.

The partial crash report you copied in your post isn’t sufficient to identify the actual cause. It just says SketchUp aborted, which is to say the app encountered a fatal error and shut itself down but not what the specific error was.

I’ve submitted dozens and dozens of bugsplats over the years, and fill in my email every time without fail. The support team has never once in almost 10 years reached out to help. Not once.

The support team does not (that I know of) reach out when you fill in that info. However, if you reach out to them (via contact form or through these forums) they can look up your bugsplat info using your name and email.