Keyboard disabled ! need help!

my sketchup2021 disable my keyboard and shortcut after I update new version
Delete, backspace, esc, shortcuts… are not working ,
only mouse still working

p.s I tried to reset shortcut - still not working

pls help

When you quit SketchUp, does the keyboard start working again? Is it only not working in SketchUp or everywhere?

hi ! it is not working with sketchup only

Sounds like a bad installation. Where did you download SketchUp from? When you installed it, did you right click on the downloaded installer and choose Run as administrator?

I get the latest version from sketchup website , I try to reinstall 2 times with Run as admin

facing the same problem

Is num lock on? Can you type numbers? Pretty weird that it would only fail with SketchUp.