Can't Access Chaos Cloud

Hey all,

Pretty new to V-Ray but I’m pretty comfortable in Sketchup by now. I need to do some exterior renderings of a curtain wall, showing interior lighting behind the curtain wall.

I’d like to use Chaos Cloud for this since my computer is not up to the task, but I get this error message when I hit submit on the project.

V-Ray’s Chaos Cloud window offers to update, but spins seemingly without updating. Not sure if that’s related. Any tips greatly appreciated.

thanks!

Have you tried contacting Chaos Support?