I ended up not getting it to work, and since I had recently bought it, I just returned it. It was full of problems outside of layout as well. While the driver was installed many programs loaded sluggishly. Microsoft word took almost 3 minutes to load. As soon as I uninstalled their driver my whole computer ran fast as a rocket and most programs load in a second or two.
I was also disappointed that it does not work with may other design software like Adobe Illustrator. It does work with photoshop 2019 but has not been updated to work with 2020. (supposedly their is a work around)
I tried to get additional help form their forum, but it appears that you can’t post to it unless you where a member before they decided to stop caring about customer service.
After talking with their supports staff who where very nice and responded quickly, it became apparent that they do not have the relationship with other software companies like Adobe to get access to their development specs to further develop their product to work with other programs and they had no clue as to why their product is so buggy in general.
Below is what the their tec told me to do to fix the layout crashing problem. This did not work for me, and only made things worse, it took away the advanced options in the settings menu. I had to uninstall and reinstall the driver to get them back.
Good Luck, Like I said, in the end I decided to return it. It’s a good concepts, and was great to use when it worked, but I don’t think 3D connections has the resources to make it a good product.
Here is what they said
Try the steps bellow.
Navigate to C:\Program Files\3Dconnexion\3DxWare\3DxWinCore64\3DxDiag
You will get a small window for our Diagnostic Tool.
Make sure its not displaying in Red that the log is not enabled. If its showing then please click on Enabled log
Once that done, Scroll down under Reset
Click on Reset driver settings then press OK to delete files.
Once that done, click on the second reset button which is Reset Configuration and press OK to delete files
Once that done. Test it