The most appropriate way to deal with these ignorant new users is to first see if you can answer their question from the info given. If not, ask them to supply a model, or at the very least a screenshot to make it more possible for other to help them. It wouldn’t hurt at this point to mention the upload icon, the one which is magically the 7th from both right and left, or even mention that you can drag and drop files into the message window. Sometimes you might want to point out that by filling in their profile correctly we can often spot problems more easily.
But mostly it is important for them to explain their problem as best they can.
This is a forum, as such it has users of many different experience levels and attitudes. There are some of us that spend far too much time here, there are others that should spend far more time reading here. There are many, many that come here, search, and find their answer and go away. And then there are a few that come as totally new users, lost in every sense of the word and just want an answer to the thing that has been driving them crazy for hours. They don’t want to learn how to use a special breed of forum software, they want an answer to why the farque doesn’t this work the way I think it should!
We, on the other hand want them to follow the etiquette of our particular forum and ask their question in the correct way in the correct sub category with images and models and a complete profile including my graphics card whatever the f that is. Bollocks to this who are these twats.
We all tend to get a bit possessive with the forums we enjoy and can bite at times, I’m one of the worst offenders. And I’ve been doing my best not to react any more, some still slip through though.
So as @DaveR mentioned, having been pinged one needs to comment.
My comment would be,
read the forum with your early days in mind, think about what was difficult for you.
Be clear, concise and to the point with your replies. Offer constructive suggestions and explain how, when necessary.
Don’t get upset when someone moves your towel off the sunbed and sits on it.