Impossible to start a free trial

Hi, I try to download the app using the free trial, but it keeps on stopping at the step “working” after asking a few questions about the company I work for … so impossible for me to download anything.

Do you have any idea on how to fix that?

Which version are you trying to get started with?

This will give you the Mac installer, without having to get past the survey questions:

https://www.sketchup.com/sketchup/SketchUpPro-full-dmg