# \#technical\_error **URL:** https://forums.sketchup.com/tag/technical-error/1073.md [Latest](https://forums.sketchup.com/latest.md) · [Categories](https://forums.sketchup.com/categories.md) · [Tags](https://forums.sketchup.com/tags.md) --- ## [SketchUp not opening any files due to a bug splat. Anyone knows how to solve it?](https://forums.sketchup.com/t/sketchup-not-opening-any-files-due-to-a-bug-splat-anyone-knows-how-to-solve-it/346926)
**Author:** [@ma\_dsq](https://forums.sketchup.com/u/ma_dsq)\ **Replies:** 10\ **Last updated:** [May 17, 2026, 4:58pm UTC](https://forums.sketchup.com/t/sketchup-not-opening-any-files-due-to-a-bug-splat-anyone-knows-how-to-solve-it/346926 "2026-05-17T16:58:08Z")
Hello, everyone! I’ve been dealing with this issue for the past few weeks and tried everything to fix it to no avail. In the middle of april I tried to open a file, that now I know that was corrupted, but I wasn’t aware… --- ## [Skalp startup issue – fix available](https://forums.sketchup.com/t/skalp-startup-issue-fix-available/343452)
**Author:** [@Guy](https://forums.sketchup.com/u/Guy)\ **Replies:** 0\ **Last updated:** [January 1, 2026, 7:26am UTC](https://forums.sketchup.com/t/skalp-startup-issue-fix-available/343452 "2026-01-01T07:26:21Z")
A fix for the recent Skalp startup issue is now available. What to do Download the latest Skalp installer for your SketchUp version :backhand\_index\_pointing\_right: http://download.skalp4sketchup.com/downloads/latest… --- ## [Unable to open ANY .skp file directly (only from Sketchup) "Failed to open xxx.skp" Error](https://forums.sketchup.com/t/unable-to-open-any-skp-file-directly-only-from-sketchup-failed-to-open-xxx-skp-error/319157)
**Author:** [@przemekklajmon](https://forums.sketchup.com/u/przemekklajmon)\ **Replies:** 5\ **Last updated:** [March 14, 2025, 10:35pm UTC](https://forums.sketchup.com/t/unable-to-open-any-skp-file-directly-only-from-sketchup-failed-to-open-xxx-skp-error/319157 "2025-03-14T22:35:06Z")
Hi everyone. My first post here. I just upgraded from Sketchup Pro 2024 to 2025 on Win11. When trying to open ANY .skp file I get an error saying “Failed to open XXX.skp” and then a blank Sketchup window appears. I am… --- ## [Error when accessing 3D object pages!](https://forums.sketchup.com/t/error-when-accessing-3d-object-pages/289537)
**Author:** [@Ueslen](https://forums.sketchup.com/u/Ueslen)\ **Replies:** 1\ **Last updated:** [September 12, 2024, 7:00am UTC](https://forums.sketchup.com/t/error-when-accessing-3d-object-pages/289537 "2024-09-12T07:00:49Z")
I was able to create and upload normally. But when I open it to view it gives an error. The page does not load. I’ve already tested it on other computers and other browsers and I still have the problem. Lately I hav… --- ## [SketchUp-2024-0-554-221 kernel panic Mac 14.6](https://forums.sketchup.com/t/sketchup-2024-0-554-221-kernel-panic-mac-14-6/283491)
**Author:** [@nocurves](https://forums.sketchup.com/u/nocurves)\ **Replies:** 4\ **Last updated:** [July 30, 2024, 8:11pm UTC](https://forums.sketchup.com/t/sketchup-2024-0-554-221-kernel-panic-mac-14-6/283491 "2024-07-30T20:11:47Z")
After opening SketchUp existing or new project, Mac will kernel panic within 1-2 minutes. This issue was reproduced on macOS 14.4 and 14.6. Steps attempted: erase SketchUp /Applications /Library ~/Library and plists. Rei… --- ## [Something Went Wrong Trying to Load the folder](https://forums.sketchup.com/t/something-went-wrong-trying-to-load-the-folder/266370)
**Author:** [@ching27](https://forums.sketchup.com/u/ching27)\ **Replies:** 1\ **Last updated:** [April 3, 2024, 8:09am UTC](https://forums.sketchup.com/t/something-went-wrong-trying-to-load-the-folder/266370 "2024-04-03T08:09:23Z")
Is there anyone facing the same issue? I have used Google Chrome and Safari but it still appeared as this. :frowning: (My server is Asia btw) --- ## [HELP! Error with Asia server? 21 May 2024](https://forums.sketchup.com/t/help-error-with-asia-server-21-may-2024/273984)
**Author:** [@KS98](https://forums.sketchup.com/u/KS98)\ **Replies:** 3\ **Last updated:** [May 21, 2024, 2:06pm UTC](https://forums.sketchup.com/t/help-error-with-asia-server-21-may-2024/273984 "2024-05-21T14:06:52Z")
Anyone have the same issue? --- ## [Add location showing an error](https://forums.sketchup.com/t/add-location-showing-an-error/202154)
**Author:** [@samruddhipawaskar11](https://forums.sketchup.com/u/samruddhipawaskar11)\ **Replies:** 1\ **Last updated:** [June 28, 2022, 12:08pm UTC](https://forums.sketchup.com/t/add-location-showing-an-error/202154 "2022-06-28T12:08:26Z")
--- ## [Cannot contact the geolocation service](https://forums.sketchup.com/t/cannot-contact-the-geolocation-service/187714)
**Author:** [@Vetrivel](https://forums.sketchup.com/u/Vetrivel)\ **Replies:** 4\ **Last updated:** [January 24, 2022, 3:57pm UTC](https://forums.sketchup.com/t/cannot-contact-the-geolocation-service/187714 "2022-01-24T15:57:35Z")
I could not able to add the geolocation in SketchUp since the morning. I took the error snap and attached it here. I know it is not a new issue, that happened a few years ago also. Does anybody know another way to a… --- ## [Cannot Save Any Layout File to Computer](https://forums.sketchup.com/t/cannot-save-any-layout-file-to-computer/129456)
**Author:** [@kachiga323](https://forums.sketchup.com/u/kachiga323)\ **Replies:** 11\ **Last updated:** [June 25, 2020, 5:16pm UTC](https://forums.sketchup.com/t/cannot-save-any-layout-file-to-computer/129456 "2020-06-25T17:16:26Z")
No matter what I do I cannot Save a layout file I’ve imported and worked on from SketchUp. Every time I try and save it it brings up a window that says “try using another name, without punctuation marks.” But I doesn’t m… --- ## [My Layout file has corrupted , can anyone open it?](https://forums.sketchup.com/t/my-layout-file-has-corrupted-can-anyone-open-it/123557)
**Author:** [@anouska](https://forums.sketchup.com/u/anouska)\ **Replies:** 2\ **Last updated:** [April 28, 2020, 10:40am UTC](https://forums.sketchup.com/t/my-layout-file-has-corrupted-can-anyone-open-it/123557 "2020-04-28T10:40:54Z")
My file wont open . i have tried changing it to a zip format and it still wont open . Its for a work presentation and id prefer not to have to redo it all . If anyone can help recover the file it would be greatly appre… --- ## [I can't get past the terms of service!](https://forums.sketchup.com/t/i-cant-get-past-the-terms-of-service/66434)
**Author:** [@Hannah\_Haverkamp](https://forums.sketchup.com/u/Hannah_Haverkamp)\ **Replies:** 4\ **Last updated:** [April 14, 2018, 11:33am UTC](https://forums.sketchup.com/t/i-cant-get-past-the-terms-of-service/66434 "2018-04-14T11:33:03Z")
Trying to use Sketchup for the first time, and I’ve clicked the terms of service about 800 times, and read through them, but I can’t find anything that lets me say I agree so i can use the app! Is this a problem with … --- ## [SketchUp Make 2017 Install Error on thumbsup.dll -- HELP!](https://forums.sketchup.com/t/sketchup-make-2017-install-error-on-thumbsup-dll-help/61471)
**Author:** [@rob.consiglio](https://forums.sketchup.com/u/rob.consiglio)\ **Replies:** 1\ **Last updated:** [February 22, 2018, 5:41am UTC](https://forums.sketchup.com/t/sketchup-make-2017-install-error-on-thumbsup-dll-help/61471 "2018-02-22T05:41:10Z")
Help!!! I currently use SketchUp Make 2016 and I’m trying to install the 2017 version. I’m getting the thumbsup.dll installation error. I’ve read through multiple posts on a few different thread in this forum, and it’s s… --- ## [Sketchup zoom extends with text and 2d problem](https://forums.sketchup.com/t/sketchup-zoom-extends-with-text-and-2d-problem/60060)
**Author:** [@jg73](https://forums.sketchup.com/u/jg73)\ **Replies:** 13\ **Last updated:** [January 21, 2018, 5:10pm UTC](https://forums.sketchup.com/t/sketchup-zoom-extends-with-text-and-2d-problem/60060 "2018-01-21T17:10:34Z")
I am using sketchup pro 2018. I found another thread dealing with this issue, but it is closed. I will link to that in the next window. I am having the same issue described in a number of threads. I am working with a r… --- ## [Zoom slows in simple model](https://forums.sketchup.com/t/zoom-slows-in-simple-model/59949)
**Author:** [@jg73](https://forums.sketchup.com/u/jg73)\ **Replies:** 5\ **Last updated:** [January 19, 2018, 12:29am UTC](https://forums.sketchup.com/t/zoom-slows-in-simple-model/59949 "2018-01-19T00:29:45Z")
intel 7th gen i5, on board graphix intel HD 620, track pad 2018 pro Driver date 10/24/2016 Version 21.20.16.4542 New problem. Zoom slows unexpectedly. Very simple model If I hit the fit to screen, it speeds up again. … --- ## [Software for viewing SKP file type inside of terminal server 2008 R2](https://forums.sketchup.com/t/software-for-viewing-skp-file-type-inside-of-terminal-server-2008-r2/54248)
**Author:** [@eli-digi](https://forums.sketchup.com/u/eli-digi)\ **Replies:** 1\ **Last updated:** [November 1, 2017, 6:46am UTC](https://forums.sketchup.com/t/software-for-viewing-skp-file-type-inside-of-terminal-server-2008-r2/54248 "2017-11-01T06:46:18Z")
Hi i got a lot of .skp files that i made outside the terminal, on my own personal computer that i created with SKETCH UP. Now, when i transferred my files into the terminal i can’t find a Software that would enable me… --- ## [Starting Ruby debugger on mac in SketchUp Make 2017](https://forums.sketchup.com/t/starting-ruby-debugger-on-mac-in-sketchup-make-2017/50638)
**Author:** [@accy](https://forums.sketchup.com/u/accy)\ **Replies:** 0\ **Last updated:** [August 26, 2017, 10:11pm UTC](https://forums.sketchup.com/t/starting-ruby-debugger-on-mac-in-sketchup-make-2017/50638 "2017-08-26T22:11:10Z")
Greetings, I have a problem making SketchUp 2017 to use debugger library. I downloaded the library directly to the app package: curl https://github.com/SketchUp/sketchup-ruby-debugger/releases/download/1.1.0.0/SURubyDe… --- ## [My.sketchup won't let me open my files](https://forums.sketchup.com/t/my-sketchup-wont-let-me-open-my-files/42882)
**Author:** [@markorvll](https://forums.sketchup.com/u/markorvll)\ **Replies:** 1\ **Last updated:** [April 17, 2017, 6:07pm UTC](https://forums.sketchup.com/t/my-sketchup-wont-let-me-open-my-files/42882 "2017-04-17T18:07:44Z")
my.sketchup won’t let me open my files, it keeps saying “login window blocked by your browser please allow sketchup to show pop up windows” and so i click ok then try again and i get the same message --- ## [Plugin not loading](https://forums.sketchup.com/t/plugin-not-loading/41596)
**Author:** [@fire346](https://forums.sketchup.com/u/fire346)\ **Replies:** 2\ **Last updated:** [March 23, 2017, 10:04pm UTC](https://forums.sketchup.com/t/plugin-not-loading/41596 "2017-03-23T22:04:59Z")
Installed Sefaira without a hitch but the plugin won’t start in Sketchup Pro 2016. Windows 7 64 bit, Sketchup Pro 2016 64 bit. --- ## [Error message in the SketchUp Sefaira plugin - likely a model issue](https://forums.sketchup.com/t/error-message-in-the-sketchup-sefaira-plugin-likely-a-model-issue/41513)
**Author:** [@alyson](https://forums.sketchup.com/u/alyson)\ **Replies:** 1\ **Last updated:** [March 22, 2017, 9:59pm UTC](https://forums.sketchup.com/t/error-message-in-the-sketchup-sefaira-plugin-likely-a-model-issue/41513 "2017-03-22T21:59:50Z")
If you are running into a persistent error message within the Sefaira plugin, the most likely cause of the issue is your model. There are modeling guidelines when using SketchUp to ensure that analysis will run successf…