# \#startup **URL:** https://forums.sketchup.com/tag/startup/226.md [Latest](https://forums.sketchup.com/latest.md) · [Categories](https://forums.sketchup.com/categories.md) · [Tags](https://forums.sketchup.com/tags.md) --- ## [Neither SketchUp 2025 nor 2026 will start up](https://forums.sketchup.com/t/neither-sketchup-2025-nor-2026-will-start-up/346298)
**Author:** [@JanSteinman](https://forums.sketchup.com/u/JanSteinman)\ **Replies:** 13\ **Last updated:** [April 21, 2026, 9:07pm UTC](https://forums.sketchup.com/t/neither-sketchup-2025-nor-2026-will-start-up/346298 "2026-04-21T21:07:07Z")
I was having a problem where none of the icons would show up. ( All my icons went away! ) It was suggested that I re-install. I no longer had the installer, so I went to the Trimble website and downloaded the latest 202… --- ## [Still getting startup crash after opening 2016 Pro](https://forums.sketchup.com/t/still-getting-startup-crash-after-opening-2016-pro/24092)
**Author:** [@JWileyR](https://forums.sketchup.com/u/JWileyR)\ **Replies:** 21\ **Last updated:** [March 22, 2025, 2:01pm UTC](https://forums.sketchup.com/t/still-getting-startup-crash-after-opening-2016-pro/24092 "2025-03-22T14:01:56Z")
Gents, can I get one of you to look into my bugsplat crash report(s)? I’d like a diagnosis to begin meaningful troubleshooting. Been happening for several months (and different version of video drivers). Tried reinstalli… --- ## [ICYMI: SketchUp 0-60 Challenge](https://forums.sketchup.com/t/icymi-sketchup-0-60-challenge/268972)
**Author:** [@gaparicio](https://forums.sketchup.com/u/gaparicio)\ **Replies:** 0\ **Last updated:** [April 18, 2024, 5:22pm UTC](https://forums.sketchup.com/t/icymi-sketchup-0-60-challenge/268972 "2024-04-18T17:22:48Z")
ICYMI: We’re looking for startups, extension developers, and entrepreneurs in the AEC industry who are interested in developing game-changing solutions. Show off your solution at our largest event of the year – 3D Bas… --- ## [New sketchup file takes forever to open](https://forums.sketchup.com/t/new-sketchup-file-takes-forever-to-open/231972)
**Author:** [@walesle](https://forums.sketchup.com/u/walesle)\ **Replies:** 17\ **Last updated:** [June 6, 2023, 3:53pm UTC](https://forums.sketchup.com/t/new-sketchup-file-takes-forever-to-open/231972 "2023-06-06T15:53:38Z")
Recently my sketch up has been taking 5+ minutes to open a brand new file on my PC. I have a powerful computer and can run huge models on it, but for some reason lately I can barely get a new file open. Has this happened… --- ## [Bugsplat at startup when file location points to non-existing disk](https://forums.sketchup.com/t/bugsplat-at-startup-when-file-location-points-to-non-existing-disk/178801)
**Author:** [@jure](https://forums.sketchup.com/u/jure)\ **Replies:** 2\ **Last updated:** [October 29, 2021, 4:53pm UTC](https://forums.sketchup.com/t/bugsplat-at-startup-when-file-location-points-to-non-existing-disk/178801 "2021-10-29T16:53:20Z")
Hi! My Sketchup (2021.1.2… 2021.1.3) is crashing whenever I start it up. I managed to nail down the issue to PrivatePreferences.json section “File Locations”. I have File location listed that points out to non existing … --- ## [On Startup of SKP 2019 - "SketchUp cannot start due to a license error."](https://forums.sketchup.com/t/on-startup-of-skp-2019-sketchup-cannot-start-due-to-a-license-error/88721)
**Author:** [@seldredge](https://forums.sketchup.com/u/seldredge)\ **Replies:** 54\ **Last updated:** [March 29, 2021, 12:08pm UTC](https://forums.sketchup.com/t/on-startup-of-skp-2019-sketchup-cannot-start-due-to-a-license-error/88721 "2021-03-29T12:08:04Z")
Hello all! Here is the deal. I am trying to open Sketchup Pro 2019 for the first time on a work computer and I keep getting the message in the title. I have uninstalled the program, every previous version, deleted every… --- ## [Crash on startup - partially resolved!](https://forums.sketchup.com/t/crash-on-startup-partially-resolved/158331)
**Author:** [@amstelodami](https://forums.sketchup.com/u/amstelodami)\ **Replies:** 0\ **Last updated:** [March 25, 2021, 3:40pm UTC](https://forums.sketchup.com/t/crash-on-startup-partially-resolved/158331 "2021-03-25T15:40:43Z")
We found a workaround after a few hours. Posting here to help others who might have the same issue. Also, if anyone has any tips on how to get it working on AMD that would be gratefully received. Dell Latitude laptop … --- ## [Sketchup 2019 doesn't start](https://forums.sketchup.com/t/sketchup-2019-doesnt-start/152421)
**Author:** [@4\_spam](https://forums.sketchup.com/u/4_spam)\ **Replies:** 3\ **Last updated:** [February 8, 2021, 5:42pm UTC](https://forums.sketchup.com/t/sketchup-2019-doesnt-start/152421 "2021-02-08T17:42:08Z")
Hi. I have a problem. The sketchup 2019 which is usually working fine doesnt start. “has produced a Bug Splat” The last session was closed properly. There was no new plugins, or other instalations on my computers. Last… --- ## [Hardware acceleration](https://forums.sketchup.com/t/hardware-acceleration/148268)
**Author:** [@jess](https://forums.sketchup.com/u/jess)\ **Replies:** 3\ **Last updated:** [January 7, 2021, 7:29pm UTC](https://forums.sketchup.com/t/hardware-acceleration/148268 "2021-01-07T19:29:31Z")
I can’t open sketchup because of the above issue. I get a dialogue box saying that Hardware acceleration is unsupported or has been disabled on my graphics card. Any ideas? --- ## [Can't sign in to SketchUp Pro \[MAC\]](https://forums.sketchup.com/t/cant-sign-in-to-sketchup-pro-mac/134883)
**Author:** [@CherylS](https://forums.sketchup.com/u/CherylS)\ **Replies:** 9\ **Last updated:** [August 31, 2020, 7:37pm UTC](https://forums.sketchup.com/t/cant-sign-in-to-sketchup-pro-mac/134883 "2020-08-31T19:37:01Z")
I’m a Mac user who bought this application yesterday. I installed it, but when try to I sign on I get this error: W00T Logout is done. I read some posts, and tried to click on the Classic License. It leads to a request f… --- ## [SketchUp Pro 2019 (Windows) Quits right after it's launched](https://forums.sketchup.com/t/sketchup-pro-2019-windows-quits-right-after-its-launched/117157)
**Author:** [@davidhard](https://forums.sketchup.com/u/davidhard)\ **Replies:** 4\ **Last updated:** [February 21, 2020, 11:49pm UTC](https://forums.sketchup.com/t/sketchup-pro-2019-windows-quits-right-after-its-launched/117157 "2020-02-21T23:49:15Z")
I have been using Sketchup pro 2019 for several months with no issues. Yesterday, the program would quit right after I launch it. If I tried to open any projects, they also would quit as soon as they were opened. I would… --- ## [SketchUp cannot start due to a license error (Make 2015)](https://forums.sketchup.com/t/sketchup-cannot-start-due-to-a-license-error-make-2015/7717)
**Author:** [@dan\_rode](https://forums.sketchup.com/u/dan_rode)\ **Replies:** 15\ **Last updated:** [October 14, 2019, 3:21pm UTC](https://forums.sketchup.com/t/sketchup-cannot-start-due-to-a-license-error-make-2015/7717 "2019-10-14T15:21:56Z")
I’m seeing some bizarre behavior when I try to start Sketchup 2015. The first time I start it I get a small window with the error “SketchUp cannot start due to a license error”. I click OK and start SketchUp again, and … --- ## [Je viens d'installer sketch up sur ma nouvelle pc. Mais ça ne s'ouvre pas. Ca me donne cette annonce d'erreur](https://forums.sketchup.com/t/je-viens-dinstaller-sketch-up-sur-ma-nouvelle-pc-mais-ca-ne-souvre-pas-ca-me-donne-cette-annonce-derreur/104505)
**Author:** [@arcelkambayi0](https://forums.sketchup.com/u/arcelkambayi0)\ **Replies:** 4\ **Last updated:** [September 28, 2019, 9:12am UTC](https://forums.sketchup.com/t/je-viens-dinstaller-sketch-up-sur-ma-nouvelle-pc-mais-ca-ne-souvre-pas-ca-me-donne-cette-annonce-derreur/104505 "2019-09-28T09:12:28Z")
--- ## [Opening additional files in LayOut 2019](https://forums.sketchup.com/t/opening-additional-files-in-layout-2019/93677)
**Author:** [@Lindsey](https://forums.sketchup.com/u/Lindsey)\ **Replies:** 1\ **Last updated:** [April 19, 2019, 7:44pm UTC](https://forums.sketchup.com/t/opening-additional-files-in-layout-2019/93677 "2019-04-19T19:44:23Z")
Re: LO 2019 MR1 File Opening Problem Hi LayOut Team, I normally open my LO files by double clicking a desired file in File Explorer (Win10). No problem opening first file this way. When I desire to open a second file… --- ## [SketchUp Make Not Responding Upon Opening](https://forums.sketchup.com/t/sketchup-make-not-responding-upon-opening/91739)
**Author:** [@Cacetiner](https://forums.sketchup.com/u/Cacetiner)\ **Replies:** 22\ **Last updated:** [March 27, 2019, 12:58am UTC](https://forums.sketchup.com/t/sketchup-make-not-responding-upon-opening/91739 "2019-03-27T00:58:14Z")
Hello, I just purchased a new laptop. I downloaded SketchUp 2017 and everything was working great. All of a sudden, it began to malfunction. When I went to move certain toolsets around the screen I would get a ghosting … --- ## [Trouble opening SketchUp Make](https://forums.sketchup.com/t/trouble-opening-sketchup-make/31127)
**Author:** [@Trent1](https://forums.sketchup.com/u/Trent1)\ **Replies:** 2\ **Last updated:** [September 21, 2016, 3:46pm UTC](https://forums.sketchup.com/t/trouble-opening-sketchup-make/31127 "2016-09-21T15:46:43Z")
Hi, can someone please help me. I keep getting a blug splat when I try to open sketchup. I haven’t been able to get it work since upgrading to windows 10. Thanks, “SketchUpUndo-2016-09-21-21\_15\_09.log” File New File … --- ## [New Sketchup install doesn't want to draw](https://forums.sketchup.com/t/new-sketchup-install-doesnt-want-to-draw/81310)
**Author:** [@Goodstuff](https://forums.sketchup.com/u/Goodstuff)\ **Replies:** 2\ **Last updated:** [November 16, 2018, 12:03am UTC](https://forums.sketchup.com/t/new-sketchup-install-doesnt-want-to-draw/81310 "2018-11-16T00:03:38Z")
Just installed a fresh new Sketchup 2018 on a Windows 10 machine. For some reason I’m not able to draw anything. The select tool just creates rectangles Using any object tool doesn’t draw any object The standard temp… --- ## [CityEngine to sketchup and vray](https://forums.sketchup.com/t/cityengine-to-sketchup-and-vray/80353)
**Author:** [@Rich55](https://forums.sketchup.com/u/Rich55)\ **Replies:** 1\ **Last updated:** [November 1, 2018, 12:49pm UTC](https://forums.sketchup.com/t/cityengine-to-sketchup-and-vray/80353 "2018-11-01T12:49:10Z")
Hello I’m new to cityengine, and is trying to establish a workflow between cityengine and final presentation material. The plan is to create the geometry in cityengine, and then export it to sketchup to use vray as rend… --- ## [HELP - Sketchup Startup Errors and Crashing](https://forums.sketchup.com/t/help-sketchup-startup-errors-and-crashing/62996)
**Author:** [@nevowaiss](https://forums.sketchup.com/u/nevowaiss)\ **Replies:** 3\ **Last updated:** [February 27, 2018, 6:26pm UTC](https://forums.sketchup.com/t/help-sketchup-startup-errors-and-crashing/62996 "2018-02-27T18:26:56Z")
Hello, I have a problem with Sketchup 2018 (PC version)… When I try to open a model or just to open sketchup I got this load errors: I already tried to make repair with the installation file and even to remove and … --- ## [Sketchup 2018 crashing on Startup](https://forums.sketchup.com/t/sketchup-2018-crashing-on-startup/56481)
**Author:** [@design2](https://forums.sketchup.com/u/design2)\ **Replies:** 26\ **Last updated:** [February 16, 2018, 6:30pm UTC](https://forums.sketchup.com/t/sketchup-2018-crashing-on-startup/56481 "2018-02-16T18:30:31Z")
Hi All, I have 2018 Pro for a couple of days now running fine. Installed Vray 3.6 and a few extensions but now when I go to open it brings up the error message below and then closes. Does the same on Pro 2017 but then … --- ## [Sketchup Pro 2014 Bugsplat at Startup](https://forums.sketchup.com/t/sketchup-pro-2014-bugsplat-at-startup/52585)
**Author:** [@marmstrong](https://forums.sketchup.com/u/marmstrong)\ **Replies:** 16\ **Last updated:** [October 20, 2017, 10:28pm UTC](https://forums.sketchup.com/t/sketchup-pro-2014-bugsplat-at-startup/52585 "2017-10-20T22:28:19Z")
I submitted an bugsplat report that I need help with. In process of generating a model, I was attempting to import a .tif file into the model. It came up with options for the import which included something to do with … --- ## [SketchUp startup w/ Bitdefender](https://forums.sketchup.com/t/sketchup-startup-w-bitdefender/53557)
**Author:** [@gkm](https://forums.sketchup.com/u/gkm)\ **Replies:** 2\ **Last updated:** [October 20, 2017, 5:42am UTC](https://forums.sketchup.com/t/sketchup-startup-w-bitdefender/53557 "2017-10-20T05:42:01Z")
This isn’t an issue so much w/ SU, but I just wanted to relate to anyone who might run into this problem. Bitdefender just updated and I immediately noticed a ton of problems, one of which is that SU stalls / slows to a… --- ## [Launching Error](https://forums.sketchup.com/t/launching-error/52902)
**Author:** [@drew.goodman](https://forums.sketchup.com/u/drew.goodman)\ **Replies:** 3\ **Last updated:** [October 8, 2017, 8:40pm UTC](https://forums.sketchup.com/t/launching-error/52902 "2017-10-08T20:40:47Z")
I have a Surface Pro 4 with an Intel Iris Plus Graphics 640 card. I have downloaded 2017 and get the following error when I try to launch…any suggestions. The following errors were found when launching SketchUp: Hard… --- ## [Bug Splat on start up 2017 (Can't change hardware accelerator settings)](https://forums.sketchup.com/t/bug-splat-on-start-up-2017-cant-change-hardware-accelerator-settings/52118)
**Author:** [@Chadders404](https://forums.sketchup.com/u/Chadders404)\ **Replies:** 11\ **Last updated:** [September 25, 2017, 6:05pm UTC](https://forums.sketchup.com/t/bug-splat-on-start-up-2017-cant-change-hardware-accelerator-settings/52118 "2017-09-25T18:05:34Z")
Hello! This is my first time using Sketch Up Make on my personal computer. Install went great, but when I try to open sketch up it Bug Splats instantly. I looked up a few threads and they suggested turning of Hardware… --- ## [Are those behaviors normal?](https://forums.sketchup.com/t/are-those-behaviors-normal/51545)
**Author:** [@spawn](https://forums.sketchup.com/u/spawn)\ **Replies:** 2\ **Last updated:** [September 14, 2017, 6:17am UTC](https://forums.sketchup.com/t/are-those-behaviors-normal/51545 "2017-09-14T06:17:26Z")
Hi everybody. I’d like to know if the following behaviors are normal. When I start SketchUP the extensions takes a little bit to load then. In the following video doesn’t happen, it’s usual that on the startup next to… --- ## [SketchUp Starting Crash](https://forums.sketchup.com/t/sketchup-starting-crash/47853)
**Author:** [@ericsviratchev](https://forums.sketchup.com/u/ericsviratchev)\ **Replies:** 2\ **Last updated:** [July 7, 2017, 11:01am UTC](https://forums.sketchup.com/t/sketchup-starting-crash/47853 "2017-07-07T11:01:06Z")
Hi, I have a big problem starting SketchUp Make 2017. It always crashes when I start it. I have a Dell XPS with the following system: Intel® Core™ i7-7700HQ Prozessor , Quad-Core Ultra-HD 16:9 Touch LED Display 32 G… --- ## [SketchUp 2016 Crashing on Startup](https://forums.sketchup.com/t/sketchup-2016-crashing-on-startup/31699)
**Author:** [@andrew.d.blood](https://forums.sketchup.com/u/andrew.d.blood)\ **Replies:** 12\ **Last updated:** [January 8, 2017, 10:38pm UTC](https://forums.sketchup.com/t/sketchup-2016-crashing-on-startup/31699 "2017-01-08T22:38:05Z")
SketchUp is crashing on startup. It was working this morning so something must have changed since then. I’ve looked at some of the other startup crash topics but I feel it might be faster to figure this out from the bugs… --- ## [SketchUp 2017 crashing at startup. Newbie help request](https://forums.sketchup.com/t/sketchup-2017-crashing-at-startup-newbie-help-request/36873)
**Author:** [@Enchanted](https://forums.sketchup.com/u/Enchanted)\ **Replies:** 4\ **Last updated:** [January 7, 2017, 7:01pm UTC](https://forums.sketchup.com/t/sketchup-2017-crashing-at-startup-newbie-help-request/36873 "2017-01-07T19:01:34Z")
I just downloaded the 30 day trial. Download etc was fine. But I cannot get it started. I am not a techie, I just wanted to use the software as I am doing a garden design course and a bit tired of drawing by hand. This w… --- ## [SketchUp Make 2017 doesn't launch](https://forums.sketchup.com/t/sketchup-make-2017-doesnt-launch/36017)
**Author:** [@zelick](https://forums.sketchup.com/u/zelick)\ **Replies:** 2\ **Last updated:** [December 19, 2016, 11:11am UTC](https://forums.sketchup.com/t/sketchup-make-2017-doesnt-launch/36017 "2016-12-19T11:11:24Z")
Hey I was wondering maybe some one here had this problem before and can help: I have installed SketchUp Make with the default settings and it just doesn’t lunches, I double click the icon, it thinks for a moment and tha… --- ## [SketchUp does not start after pressing "Start using SketchUp"](https://forums.sketchup.com/t/sketchup-does-not-start-after-pressing-start-using-sketchup/33143)
**Author:** [@tibich72](https://forums.sketchup.com/u/tibich72)\ **Replies:** 7\ **Last updated:** [November 4, 2016, 10:26am UTC](https://forums.sketchup.com/t/sketchup-does-not-start-after-pressing-start-using-sketchup/33143 "2016-11-04T10:26:34Z")
I’m new to Sketchup. I’ve just installed “SketchUp Make 2016” and tried to use it. The splash window shows up fine. I choose a default template, then press “Start using SketchUp” and then nothing happens. (At least, visu… [Next page](https://forums.sketchup.com/tag/startup/226.md?match_all_tags=true&page=1&tags%5B%5D=startup)