# \#signin **URL:** https://forums.sketchup.com/tag/signin/652.md [Latest](https://forums.sketchup.com/latest.md) · [Categories](https://forums.sketchup.com/categories.md) · [Tags](https://forums.sketchup.com/tags.md) --- ## [Not Receiving Sign-In Verification Code](https://forums.sketchup.com/t/not-receiving-sign-in-verification-code/277235)
**Author:** [@shiny.boat3569](https://forums.sketchup.com/u/shiny.boat3569)\ **Replies:** 6\ **Last updated:** [December 15, 2025, 9:36pm UTC](https://forums.sketchup.com/t/not-receiving-sign-in-verification-code/277235 "2025-12-15T21:36:20Z")
I’m having an issue getting a verification code so that I can sign in to SketchUp. This has happened before. I’ve now reached the maximum number of requests to re-send the code. I’m essentially stuck sitting here until I… --- ## [SketchUp Pro License Issue](https://forums.sketchup.com/t/sketchup-pro-license-issue/343005)
**Author:** [@Nikkinoodle](https://forums.sketchup.com/u/Nikkinoodle)\ **Replies:** 6\ **Last updated:** [December 15, 2025, 4:29pm UTC](https://forums.sketchup.com/t/sketchup-pro-license-issue/343005 "2025-12-15T16:29:01Z")
Please help! We are having zero support through Trimble currently despite asking for assistance repeatedly for a week. We have x1 license of SketchUp Pro but the software thinks we have too many devices authorised. We ha… --- ## [Locked out of SKU Pro 2026 due to Passkey disfunction](https://forums.sketchup.com/t/locked-out-of-sku-pro-2026-due-to-passkey-disfunction/342427)
**Author:** [@KeithBrooks](https://forums.sketchup.com/u/KeithBrooks)\ **Replies:** 1\ **Last updated:** [November 25, 2025, 3:10pm UTC](https://forums.sketchup.com/t/locked-out-of-sku-pro-2026-due-to-passkey-disfunction/342427 "2025-11-25T15:10:50Z")
Been trying to sign in today to 2026. Not sure what the problem is here. I’m on a M1 MacBook Pro. I use Safari and have LastPass for logins. When I sign in it asks for email and passwords as usual. LastPass autofill… --- ## [Sign In: CAPTCHA and other mischiefs](https://forums.sketchup.com/t/sign-in-captcha-and-other-mischiefs/291861)
**Author:** [@dezmo](https://forums.sketchup.com/u/dezmo)\ **Replies:** 13\ **Last updated:** [October 3, 2024, 8:46pm UTC](https://forums.sketchup.com/t/sign-in-captcha-and-other-mischiefs/291861 "2024-10-03T20:46:16Z")
F…ing CAPTCHA Recently, when I have to log into Sketchup (or something related to it) - which happens often - a picture puzzle (actually two) pops up. I’m human, I don’t spam, I just have to use several versions be… --- ## [More Sign in issues](https://forums.sketchup.com/t/more-sign-in-issues/273465)
**Author:** [@chrisa2](https://forums.sketchup.com/u/chrisa2)\ **Replies:** 5\ **Last updated:** [May 23, 2024, 12:19am UTC](https://forums.sketchup.com/t/more-sign-in-issues/273465 "2024-05-23T00:19:44Z")
Why can’t I use the products that I pay for? Why is there no help but community help? WTF? This is unacceptable. I will start to log these events and they look to claim back for my time and the unusable time for pro… --- ## [Sketchup Signin error - Signin Looping](https://forums.sketchup.com/t/sketchup-signin-error-signin-looping/237970)
**Author:** [@pglendinning](https://forums.sketchup.com/u/pglendinning)\ **Replies:** 10\ **Last updated:** [March 22, 2024, 5:52pm UTC](https://forums.sketchup.com/t/sketchup-signin-error-signin-looping/237970 "2024-03-22T17:52:17Z")
Hi Sketchup, All of our users are unable to sign in to Sketchup, same as many other users that have posted, click on Signin, popup box appears, click on the account to sign in and then it loops back to the signin page f… --- ## [Sign in problems](https://forums.sketchup.com/t/sign-in-problems/223221)
**Author:** [@sander\_hoogland](https://forums.sketchup.com/u/sander_hoogland)\ **Replies:** 1\ **Last updated:** [March 13, 2023, 1:36pm UTC](https://forums.sketchup.com/t/sign-in-problems/223221 "2023-03-13T13:36:33Z")
Hello, Signing in problems, can someone please tell me why I have to sign in when I open another Sketchup file. Strange right because I’ve already signed in with the first window. Sander --- ## [Can't sign up](https://forums.sketchup.com/t/cant-sign-up/209290)
**Author:** [@marapavelka](https://forums.sketchup.com/u/marapavelka)\ **Replies:** 2\ **Last updated:** [October 2, 2022, 6:32pm UTC](https://forums.sketchup.com/t/cant-sign-up/209290 "2022-10-02T18:32:39Z")
I can’t sign up for the Sketchup Web. There’s not even a form to log in. I’ve tried different devices, different browsers, disabling extensions, disabling ad blocking, enabling popups, but none of that has helped. The si… --- ## [Users automatically signed out](https://forums.sketchup.com/t/users-automatically-signed-out/199056)
**Author:** [@StudentTrial](https://forums.sketchup.com/u/StudentTrial)\ **Replies:** 7\ **Last updated:** [July 19, 2022, 3:59pm UTC](https://forums.sketchup.com/t/users-automatically-signed-out/199056 "2022-07-19T15:59:25Z")
I have a number of Sketchups 22 installed on computers in company domain. All individual licences as Trimble have a terrible sale politic where I live. It is pain to manage them (compare to Microsoft, Autodesk or Adobe l… --- ## [New website sign-in authentication - feedback](https://forums.sketchup.com/t/new-website-sign-in-authentication-feedback/199059)
**Author:** [@StudentTrial](https://forums.sketchup.com/u/StudentTrial)\ **Replies:** 4\ **Last updated:** [May 24, 2022, 8:45am UTC](https://forums.sketchup.com/t/new-website-sign-in-authentication-feedback/199059 "2022-05-24T08:45:13Z")
As I mentioned in the post below I have a problem with licences signing off the computers - and while signing them back I just spotted new additional signing authentication options added by Trimble. Phone authentication.… --- ## [Sign in error](https://forums.sketchup.com/t/sign-in-error/194240)
**Author:** [@slovett](https://forums.sketchup.com/u/slovett)\ **Replies:** 1\ **Last updated:** [March 30, 2022, 8:02pm UTC](https://forums.sketchup.com/t/sign-in-error/194240 "2022-03-30T20:02:06Z")
Our students are unable to login to Sketchup we are reciving the Sign in Error page and looping through the google sign in. Does our domain need white listing? --- ## [Sketchup Studio Trial: Can't log in to v-ray](https://forums.sketchup.com/t/sketchup-studio-trial-cant-log-in-to-v-ray/183760)
**Author:** [@rasgasjazz](https://forums.sketchup.com/u/rasgasjazz)\ **Replies:** 1\ **Last updated:** [December 10, 2021, 5:34pm UTC](https://forums.sketchup.com/t/sketchup-studio-trial-cant-log-in-to-v-ray/183760 "2021-12-10T17:34:53Z")
Hi, I’m on the sketchup studio trial licence and I can’t log in to the v-ray extension. The Chaos links to https://identity.trimble.com that gives me a " OAuth Processing Error". Tried signing in and out and restart but… --- ## ["Please ensure that: 2. Your Microsoft account administrator has enabled SketchUp for Schools on your domain"](https://forums.sketchup.com/t/please-ensure-that-2-your-microsoft-account-administrator-has-enabled-sketchup-for-schools-on-your-domain/152022)
**Author:** [@FidusAchates](https://forums.sketchup.com/u/FidusAchates)\ **Replies:** 2\ **Last updated:** [April 23, 2021, 9:58pm UTC](https://forums.sketchup.com/t/please-ensure-that-2-your-microsoft-account-administrator-has-enabled-sketchup-for-schools-on-your-domain/152022 "2021-04-23T21:58:38Z")
Hello SketchUp Community, My K-12 school district wants to use SketchUp for Schools with our Microsoft accounts. We have added SketchUp for Schools under Azure Active Directory | Enterprise applications with these sett… --- ## [SketchUp 2020 Sign In Problem](https://forums.sketchup.com/t/sketchup-2020-sign-in-problem/114985)
**Author:** [@tysongersh](https://forums.sketchup.com/u/tysongersh)\ **Replies:** 1\ **Last updated:** [November 25, 2020, 2:40pm UTC](https://forums.sketchup.com/t/sketchup-2020-sign-in-problem/114985 "2020-11-25T14:40:31Z")
Just downloaded SU 2020 Pro, but it’s not acknowledging my sign in. You can see in the image that my browser recognizes me as being signed in, but SU itself says it’s having problems communicating with the sign in server… --- ## [Can't sign in to SketchUp Pro \[MAC\]](https://forums.sketchup.com/t/cant-sign-in-to-sketchup-pro-mac/134883)
**Author:** [@CherylS](https://forums.sketchup.com/u/CherylS)\ **Replies:** 9\ **Last updated:** [August 31, 2020, 7:37pm UTC](https://forums.sketchup.com/t/cant-sign-in-to-sketchup-pro-mac/134883 "2020-08-31T19:37:01Z")
I’m a Mac user who bought this application yesterday. I installed it, but when try to I sign on I get this error: W00T Logout is done. I read some posts, and tried to click on the Classic License. It leads to a request f… --- ## [Sign-in issue after license renewal](https://forums.sketchup.com/t/sign-in-issue-after-license-renewal/126420)
**Author:** [@DNoelOKane](https://forums.sketchup.com/u/DNoelOKane)\ **Replies:** 5\ **Last updated:** [May 24, 2020, 9:54pm UTC](https://forums.sketchup.com/t/sign-in-issue-after-license-renewal/126420 "2020-05-24T21:54:39Z")
Hello I updated my payment details to renew my pro license. I try to sign in and SU keeps bringing me back to to sign in screen, although it states I’m signed in. Would anyone have a fix for this? I need to finish 2 … --- ## [SKU Pro 2018 - no gmail sign in?!? No warning?](https://forums.sketchup.com/t/sku-pro-2018-no-gmail-sign-in-no-warning/116304)
**Author:** [@thearkskp](https://forums.sketchup.com/u/thearkskp)\ **Replies:** 29\ **Last updated:** [March 27, 2020, 6:18pm UTC](https://forums.sketchup.com/t/sku-pro-2018-no-gmail-sign-in-no-warning/116304 "2020-03-27T18:18:31Z")
Just tried to go in and use the warehouse and that is usually an automatic thing for me. Warning from Trimble that I’m no longer allowed to sign-in via Google unless I upgrade my license. So I can understand why that i… --- ## [Facing login issue - very slow response from SketchUp](https://forums.sketchup.com/t/facing-login-issue-very-slow-response-from-sketchup/113548)
**Author:** [@goyaln18](https://forums.sketchup.com/u/goyaln18)\ **Replies:** 5\ **Last updated:** [March 17, 2020, 4:01pm UTC](https://forums.sketchup.com/t/facing-login-issue-very-slow-response-from-sketchup/113548 "2020-03-17T16:01:30Z")
I have taken subscription 16 days back for Sketchup pro but still unable to login into desktop Application. Sent email to sketch up and there is very slow response from them and not understanding the issue. sending some … --- ## [SketchUp 2018 connections with Trimble Connect](https://forums.sketchup.com/t/sketchup-2018-connections-with-trimble-connect/116894)
**Author:** [@lapoweb](https://forums.sketchup.com/u/lapoweb)\ **Replies:** 2\ **Last updated:** [February 19, 2020, 6:52pm UTC](https://forums.sketchup.com/t/sketchup-2018-connections-with-trimble-connect/116894 "2020-02-19T18:52:51Z")
Hi, recently i cannot access to trimble with my google account. They say to me that if i wanna access i need to upgrade sketchup or connect with à trimble account but i dont manage to convert mine. If anyone have à proc… --- ## [Trouble signing in to EW from browser](https://forums.sketchup.com/t/trouble-signing-in-to-ew-from-browser/116271)
**Author:** [@Julian\_Smith](https://forums.sketchup.com/u/Julian_Smith)\ **Replies:** 1\ **Last updated:** [February 13, 2020, 11:06am UTC](https://forums.sketchup.com/t/trouble-signing-in-to-ew-from-browser/116271 "2020-02-13T11:06:21Z")
Anybody else experiencing trouble signing in to EW from the browser? I attempt to sign in as per usual but it just never signs in, goes back to the last page I was at when attempting to sign in (usual behavior). I’ve h… --- ## [Can't sign into Extension Warehouse inside SketchUp](https://forums.sketchup.com/t/cant-sign-into-extension-warehouse-inside-sketchup/116184)
**Author:** [@jkoko](https://forums.sketchup.com/u/jkoko)\ **Replies:** 4\ **Last updated:** [February 13, 2020, 2:41am UTC](https://forums.sketchup.com/t/cant-sign-into-extension-warehouse-inside-sketchup/116184 "2020-02-13T02:41:20Z")
I’m having trouble signing in the Extension Warehouse from within Sketchup. Signing in 3D Warehouse is working properly though. Claering cach didn’t work. Changing the default webbrowser didn’t work. Restarting system di… --- ## [Extension warehouse sign in](https://forums.sketchup.com/t/extension-warehouse-sign-in/116029)
**Author:** [@hhl1239](https://forums.sketchup.com/u/hhl1239)\ **Replies:** 12\ **Last updated:** [February 12, 2020, 1:23pm UTC](https://forums.sketchup.com/t/extension-warehouse-sign-in/116029 "2020-02-12T13:23:07Z")
I can’t log in to the extension warehouse. Am I the only one? Or have all the errors been fixed yet? --- ## [Just can't login into Sketchup Pro 2019](https://forums.sketchup.com/t/just-cant-login-into-sketchup-pro-2019/113824)
**Author:** [@sbarino](https://forums.sketchup.com/u/sbarino)\ **Replies:** 10\ **Last updated:** [January 19, 2020, 9:03pm UTC](https://forums.sketchup.com/t/just-cant-login-into-sketchup-pro-2019/113824 "2020-01-19T21:03:11Z")
I just can’t login into Sketchup Pro 2019. I choose to login at the welcome screen. It opens Trimble login page, I use then my credentials and then it seems to redirect to a localhost that it’s not working, so it doesn’t… --- ## [I Can't Login to Extension Warehouse?](https://forums.sketchup.com/t/i-cant-login-to-extension-warehouse/113211)
**Author:** [@daniela8742](https://forums.sketchup.com/u/daniela8742)\ **Replies:** 0\ **Last updated:** [January 10, 2020, 3:55am UTC](https://forums.sketchup.com/t/i-cant-login-to-extension-warehouse/113211 "2020-01-10T03:55:43Z")
Hi As Title said. From upgrading to the new extension Warehouse, i only can login the website to view the new plugins. Win10 Sketchup pro 2019 Daniel --- ## [Sketchup Pro 2018 and Free 3D Warehouse download problems requiring a login](https://forums.sketchup.com/t/sketchup-pro-2018-and-free-3d-warehouse-download-problems-requiring-a-login/110398)
**Author:** [@csbstech](https://forums.sketchup.com/u/csbstech)\ **Replies:** 3\ **Last updated:** [December 5, 2019, 9:13pm UTC](https://forums.sketchup.com/t/sketchup-pro-2018-and-free-3d-warehouse-download-problems-requiring-a-login/110398 "2019-12-05T21:13:52Z")
Dear Users, We are using an Education license for Sketchup Pro 2018 in our computer labs (Win10-64Bit-v1903) at our University and students have reported back to me that this week the option to download Free 3D Warehouse… --- ## [My project is gone, Help!](https://forums.sketchup.com/t/my-project-is-gone-help/110304)
**Author:** [@ry123](https://forums.sketchup.com/u/ry123)\ **Replies:** 3\ **Last updated:** [December 5, 2019, 12:51pm UTC](https://forums.sketchup.com/t/my-project-is-gone-help/110304 "2019-12-05T12:51:48Z")
I’ve been working on a personal project for the last week. I logged in and out without a problem and always saw the project. This morning I reset my password to my account, and the project is no longer there. I may have… --- ## ["We are experiencing technical difficulties"](https://forums.sketchup.com/t/we-are-experiencing-technical-difficulties/109192)
**Author:** [@ahmedd](https://forums.sketchup.com/u/ahmedd)\ **Replies:** 14\ **Last updated:** [November 25, 2019, 11:15am UTC](https://forums.sketchup.com/t/we-are-experiencing-technical-difficulties/109192 "2019-11-25T11:15:52Z")
Hi, I have not ben able to turn on my SU – I am running a full license which I paid in full, not even 3 months ago. I have deadlines this morning. What is going on!!! Please help! --- ## [Can't add a License](https://forums.sketchup.com/t/cant-add-a-license/108144)
**Author:** [@lucien](https://forums.sketchup.com/u/lucien)\ **Replies:** 6\ **Last updated:** [November 5, 2019, 8:21am UTC](https://forums.sketchup.com/t/cant-add-a-license/108144 "2019-11-05T08:21:20Z")
Hello ! I just baught Sketchup Pro one month ago ! I got confirmation of my taht the payement had been executed, and could open and work with no problem. I noticed that Sketchup was sending me notes to tell me that i … --- ## [Extension install nightmare!](https://forums.sketchup.com/t/extension-install-nightmare/103409)
**Author:** [@jo901](https://forums.sketchup.com/u/jo901)\ **Replies:** 5\ **Last updated:** [September 17, 2019, 8:13pm UTC](https://forums.sketchup.com/t/extension-install-nightmare/103409 "2019-09-17T20:13:43Z")
Hi Sketch up community, I am having great difficulty with my extensions! If I try to down load an extension the usual box which pos up which statesINSTALL then I click install extension and this is what i see Aski… --- ## [Never been able to use Sketchup viewer app in my Andorid](https://forums.sketchup.com/t/never-been-able-to-use-sketchup-viewer-app-in-my-andorid/103581)
**Author:** [@linshiyan1992](https://forums.sketchup.com/u/linshiyan1992)\ **Replies:** 1\ **Last updated:** [September 17, 2019, 4:38pm UTC](https://forums.sketchup.com/t/never-been-able-to-use-sketchup-viewer-app-in-my-andorid/103581 "2019-09-17T16:38:17Z")
Hi,developers from Trimble Sketchup,Thanks for Viewing my question. As a Sketchup subscriber in China,I am not able to use Sketchup Viewer in my Andorid phone it keeps on telling me to login.I use Shadowscocks to conne… [Next page](https://forums.sketchup.com/tag/signin/652.md?match_all_tags=true&page=1&tags%5B%5D=signin)