# Windows 10 installation problem

**URL:** <https://forums.sketchup.com/t/windows-10-installation-problem/14436>\
**Category:** SketchUp\
**Created:** [August 22, 2015, 5:50pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436 "2015-08-22T17:50:40Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\
**Post date:** [August 23, 2015, 7:28pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/8 "2015-08-23T19:28:43Z")

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Looking back at this thread:

> [@Installation problem](http://forums.sketchup.com/t/installation-problem/4285):
>
> Hi everyone, there is an error message comes out “An error occurred in PreBootstrapper. Could not run setup.exe” once I want to install Sketch Up make. Can anyone help? Thanks

the user there solved the problem by disabling Bluetooth.

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_[View the full topic](https://forums.sketchup.com/t/windows-10-installation-problem/14436)._