# Windows 10 installation problem **URL:** \ **Category:** SketchUp\ **Created:** [August 22, 2015, 5:50pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436 "2015-08-22T17:50:40Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![rstupka](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@rstupka](https://forums.sketchup.com/u/rstupka)\ **Post date:** [August 22, 2015, 5:50pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/1 "2015-08-22T17:50:40Z")
Trying to install sketchup 2015 on windows 10, I get the following error: “An error occured in PreBootstrapper. [could not create sketchup\_install]” Microsoft is no help. Any suggestions? ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [August 22, 2015, 5:59pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/2 "2015-08-22T17:59:16Z")
See: **[Early Adopters (of New OS Versions) Be Cautious](http://forums.sketchup.com/t/early-adopters-of-new-os-versions-be-cautious/13678)** Follow the instructions here (paying close attention to Administration rights): **Installing SketchUp: [http://help.sketchup.com/en/article/56085](http://help.sketchup.com/en/article/56085)** ---
**Author:** ![rstupka](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@rstupka](https://forums.sketchup.com/u/rstupka)\ **Post date:** [August 22, 2015, 6:25pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/3 "2015-08-22T18:25:46Z")
I tried running as administrator and received same error message. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [August 22, 2015, 7:07pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/4 "2015-08-22T19:07:55Z")
The message refers to the creation of a directory named “`sketchup_install`” in the user’s temporary directory, (which is _usually_ pointed to by the environment var: **`%Temp%`**.) * * * You can try these steps from the Microsoft forums: **Start an elevated command prompt**. - Start \> Search \> type: **`cmd`** - When cmd appears in Results above, right-click it and choose “ **Run as administrator** ”. - Provide the password / OK to the UAC prompt - At the command prompt which opens type: - **`net user administrator /active:yes`** - [press Enter] - Close the command prompt and log off. **You will now see an icon for Administrator on the Welcome Screen**. - Log in to the Administrator account. - Right-click the installer executable, and “ **Run as administrator** ”. **When done with admin tasks, log out, and log back into your normal “User” account.** ---
**Author:** ![rstupka](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@rstupka](https://forums.sketchup.com/u/rstupka)\ **Post date:** [August 23, 2015, 1:19am UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/5 "2015-08-23T01:19:50Z")
This worked. Thank you! ---
**Author:** ![Gary](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@Gary](https://forums.sketchup.com/u/Gary)\ **Post date:** [August 23, 2015, 4:15pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/6 "2015-08-23T16:15:12Z")
Hi, I got to this “reply” as a newbe trying to install Sketchup and got an error. So when I try your suggestions on my new Win10 install, I click the new “Start” and type CMD and get a list of 10 or so CMD options. Right clicking CMD at top dose not give me anything but right clicking a second time takes me to Web Search. so I am stuck with no way to do as you ask. I am not sure this will help my problem anyway butchanging your answer may help future users in your situation. I dont use a user account separate from Admin. I had to name my account (to Gary) but it is still adminr with no PW. This is my computer and I dont need protection form my mistakes (I just pay the price of my stubbornness). In my case it works to type “run” instead of “cmd” and then type “cmd run as administrator” which gets me to the cmd window. I dont understand what the rest of your suggestion does, but this may help some get to the correct point to complete that. Thanks anyway. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [August 23, 2015, 5:41pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/7 "2015-08-23T17:41:03Z")
If you are already logged on to an Administrator account, you do not need to do any of the above steps. This solution is for users who are logged into a “normal” user account, and need access to an Administrator account to perform administrative tasks. (The above steps come from Microsoft, so should not need changing.) ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [August 23, 2015, 7:28pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/8 "2015-08-23T19:28:43Z")
Looking back at this thread: > [@Installation problem](http://forums.sketchup.com/t/installation-problem/4285): > > Hi everyone, there is an error message comes out “An error occurred in PreBootstrapper. Could not run setup.exe” once I want to install Sketch Up make. Can anyone help? Thanks the user there solved the problem by disabling Bluetooth. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [August 23, 2015, 8:10pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/9 "2015-08-23T20:10:27Z")
Hmmm…, in that case, I would think that the Bluetooth Adapter might have had a conflict with the Network Interface Adapter, which the SketchUp installer needs to query during setup. So checking Control Panel \> System \> **Device Manager** Expand **Network adapters** … and look for an yellow triangle exclamation /!\ overlay on one of the adapters. If there is there is an issue with that adapter. Right click the problem adapter, and open it’s Properties. Switch the the Resources tab, and see if there are any conflicting devices listed in the conflicts box at the bottom of the panel. ---
**Author:** ![MobelDesign](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@MobelDesign](https://forums.sketchup.com/u/MobelDesign)\ **Post date:** [September 19, 2015, 2:45am UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/10 "2015-09-19T02:45:35Z")
I had the same Prebootstrapper problem trying to install on Windows 10 and nothing mentioned in this forum worked. What I did follows: I went into my computer’s %temp% folder and searched for “sketchup\_installer” I then deleted the existing file that appeared under this name, and after that the installer worked fine. ---
**Author:** ![xavier\_j\_henry](https://avatars.discourse-cdn.com/v4/letter/x/9de053/32.png) [@xavier\_j\_henry](https://forums.sketchup.com/u/xavier_j_henry)\ **Post date:** [November 20, 2015, 3:29am UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/12 "2015-11-20T03:29:19Z")
Same here. Don’t have a skectchup\_install folder as suggested in some other thread. I am stuck for the moment. Trimble, please help! ---
**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\ **Post date:** [November 20, 2015, 3:27pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/13 "2015-11-20T15:27:12Z")
if Windows and not already done, try installation and first launch by right-clicking and “Run as Admin…”. ---
**Author:** ![xavier\_j\_henry](https://avatars.discourse-cdn.com/v4/letter/x/9de053/32.png) [@xavier\_j\_henry](https://forums.sketchup.com/u/xavier_j_henry)\ **Post date:** [November 20, 2015, 7:45pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/14 "2015-11-20T19:45:38Z")
I am the computer admin (my own machine). I did try run as admin anyway. No luck though. ---
**Author:** ![xavier\_j\_henry](https://avatars.discourse-cdn.com/v4/letter/x/9de053/32.png) [@xavier\_j\_henry](https://forums.sketchup.com/u/xavier_j_henry)\ **Post date:** [November 21, 2015, 2:08am UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/15 "2015-11-21T02:08:39Z")
So in fact there was a sketchup\_install file in one of the many temp folders that did not really show up as a folder and did not show up on my search. I searched again today and found it and voila! ---
**Author:** ![jimmygoines52](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@jimmygoines52](https://forums.sketchup.com/u/jimmygoines52)\ **Post date:** [January 25, 2019, 6:50pm UTC](https://forums.sketchup.com/t/windows-10-installation-problem/14436/16 "2019-01-25T18:50:39Z")
I had this same problem with the PreBootstrapper error installing on win 10. None of the above worked, and I did disable my bluetooth. Here’s what i did next to force install. I ran install as admin again to reset the temp folder “sketchup\_install” as was mentioned above about deleteing. For me the folder is found in Users/(yourUserName)AppData/Local/Temp. Opening the folder I used setup.exe (run as admin) instead of the windows installer also located there. It installed properly and works after I re-enabled my bluetooth.Hope this helps someone…