downloaded sketchupmake in windows 7 professional. but decided to upgrade to windows 10. after i did some programs wouldn’t work so i went back to windows 7, which couldn’t download anything and kept telling me dnsapi.dll was missing from my computer. So i went back to windows 10 (re-upgraded if you will). though i couldn’t find sketchup so i decided to uninstall and reinstall. however every time i try to reinstall puter tells me there is already a version installed and to use add/remove programs to uninstall it. though when i try to the computer cant find it, I have tried cleaners and virus hunters to find all remaining files and got rid of them but still computer insists there is a version already installed…please someone help me with this? cant afford to get a new computer…HELP!!!
it was over a few weeks. I went back to windows 7 professional as that is the OS i had. I used the system that was supplied with my windows 10 upgrade to reverse the process. I hate typing so unless you have a real solution i really dont feel to go into an indepth timeline of what i did. I followed the instructions given to me, thats is all you need to know unless your a technician with a solution. all actions on my part regarding the upgrade were given by microsoft. I change nothing as that is not my job to fiddle with things designed by others. Given the number of programs i have, there was no way i would do a full and fresh install and this wasnt the option i was given.