Will not run at all.I need 15 characters for the title. Blah blah blah


#1

Eleven days. That is how long I have been trying to get this program to run.
I have reinstalled it four times. I reinstalled C++ Runtime. Nada. Crash crash crash.

I am about to give up. Nothing should be this hard.

I have three degrees, one is in journalism. The forum won’t even accept my title. The site requires a TEN character password and won’t didn’t accept the first FOUR I tried. Seriously, what are we protecting here? This is not a financial website. EVERYTHING is hard about this software and this company. absolutely everything.

If I don’t get this installed and learn to use the program before the 30-day trial is up I will be using another product. I am almost half way through that 30 days. I can’t believe it is this hard.

Windows 8.1
HP Envy Laptop with Intel Core i7


#2

[wiki] Where to find Hardware Graphics Info for your SketchUp forum profile

Intel integrated graphics ? What model and driver version number ?


#3

Also, which version are you trying to install? 2017 apparently turned out to be slightly more problematic to install than the older versions, for example.


#4

Intel HD graphics 4600 Driver:10.18.10.3368

Windows says that is the most up-to-date version.


#5

See this thread: 2017 not launching

Especially this:


#6

It can be hard to find the latest graphics card driver - check with windows update, with the manufacturer of the video card, and with the manufacturer of the computer.

When SketchUp crashes, do you get a “Bugsplat” crash report dialog? If so, and you’ve been putting identifying information (name/address) in the crash reports, I can look them up to give you more information about your exact situation.

Thanks,
Marc


#7

Windows Update is often wrong.

(In order to install an Intel driver the computer OEM driver must be completely removed.)