I buy two sketchup licenses with cost 1390 dollars. License fees are deducted from credit cards by pre-authorization in July 31st. But I didn’t receive the license yet. Can you help to check the status of the order?
I log in with google account jeffrey.zksun@gmail.com. In the order form, I input the end user email with sunzhongkui@juran.com.cn and the bill email with jeffrey.zksun@gmail.com.
Thank you very much!
I have contacted sales severl time,but they didn’t reply to me.Could you help me to contact them?
When I contacted them,each time I received case Number as below :
- Your Case Number is: 10098591
Your Case Number is: 10098994
Note: I do not work for Trimble/SketchUp
If bought directly from SketchUp, you should have received serial and authorisation email (almost) immediately.
It might be this email was ‘filtered’
Check spam.
Pinging @Caroline
1 Like