# When I select 'Window' does not respond when 'model info' is selected, (need to delete unused)

**URL:** <https://forums.sketchup.com/t/when-i-select-window-does-not-respond-when-model-info-is-selected-need-to-delete-unused/288839>\
**Category:** Pro\
**Created:** [September 6, 2024, 9:58am UTC](https://forums.sketchup.com/t/when-i-select-window-does-not-respond-when-model-info-is-selected-need-to-delete-unused/288839 "2024-09-06T09:58:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nicstudio10](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@nicstudio10](https://forums.sketchup.com/u/nicstudio10)\
**Post date:** [September 6, 2024, 9:58am UTC](https://forums.sketchup.com/t/when-i-select-window-does-not-respond-when-model-info-is-selected-need-to-delete-unused/288839/1 "2024-09-06T09:58:29Z")

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When I select on ‘Window’, it does not respond when I select ‘model info’ it no longer reveals the related box, I need to delete unused items as the program is slowing dramatically.  
I’m using SU pro 2016

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**Author:** ![paul.millet](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/paul.millet/32/236258_2.png) [@paul.millet](https://forums.sketchup.com/u/paul.millet)\
**Post date:** [September 6, 2024, 11:01am UTC](https://forums.sketchup.com/t/when-i-select-window-does-not-respond-when-model-info-is-selected-need-to-delete-unused/288839/2 "2024-09-06T11:01:06Z")

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hello, the dialog might appear off screen

see this thread [Preferences Dialog won't open / Explaining the magic key combination](https://forums.sketchup.com/t/preferences-dialog-wont-open-explaining-the-magic-key-combination/194726)

if you have multiple screens, unplugging the additional ones and re-lauching sketchup may fix the issue too (you can then plug the other screens again)

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<div class="post-metadata">

**Author:** ![nicstudio10](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@nicstudio10](https://forums.sketchup.com/u/nicstudio10)\
**Post date:** [September 6, 2024, 4:19pm UTC](https://forums.sketchup.com/t/when-i-select-window-does-not-respond-when-model-info-is-selected-need-to-delete-unused/288839/3 "2024-09-06T16:19:33Z")

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Grazie Millë  
That worked a charm  
Much appreciated