When do cancelled orders get their money back?

I received an email that the order and payment were cancelled. When will the canceled amount be returned? I must take the money.

If you made your purchase through Creation Engine, you can contact them for questions here:
Tel: 800.431.8713 or: 650.934.0176
Fax: 650.934.3234
Email: sketchup@creationengine.com

If you made your purchase directly through SketchUp please refer to the following: