# Weird Windows "windows" bug **URL:** \ **Category:** SketchUp\ **Tags:** bug\ **Created:** [December 20, 2024, 7:59pm UTC](https://forums.sketchup.com/t/weird-windows-windows-bug/304904 "2024-12-20T19:59:50Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![napperkt](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/napperkt/32/141915_2.png) [@napperkt](https://forums.sketchup.com/u/napperkt)\ **Post date:** [December 20, 2024, 7:59pm UTC](https://forums.sketchup.com/t/weird-windows-windows-bug/304904/1 "2024-12-20T19:59:50Z")
Hi everybody. I am trying to set up a windows 11 machine with the most current Sketchup Desktop app for an employee of mine and am running into a weird bug / behavior that I cannot fix. If I try to open a Sketchup-Subfunction-Window like Extension Manager, Extension Warehouse, Warehouse they won’t open. I click on the menu-item and nothing happens. If feels like Windows is blocking Sketchup from opening additional windows but I have no idea why, how and how to fix it. Oh - and I am a Mac user most of the time so go figure… Can anybody point me into the right direction? ---
**Author:** ![endlessfix](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/endlessfix/32/148757_2.png) [@endlessfix](https://forums.sketchup.com/u/endlessfix)\ **Post date:** [December 20, 2024, 8:17pm UTC](https://forums.sketchup.com/t/weird-windows-windows-bug/304904/2 "2024-12-20T20:17:01Z")
It may be that the windows are opening off screen. See these threads: > [@Extension Manager / Warehouse won't open](https://forums.sketchup.com/t/extension-manager-warehouse-wont-open/278207/2): > > SU 2024 does not properly handle some display configuration. Most likely the Extension Manager and Extension Warehouse windows opens off screen. Make sure you are signed into SU. Follow this guide exactly after selecting: Extensions\>\>Extension Manager (Do not click with a mouse or hit any other key) Hold down the ALT key. Hit SPACEBAR. Release ALT key Hit M (Move)\*. Hit one of ← ↑ → ↓ arrow keys Move your mouse around (without pressing any mouse key) until you see the missing window. Press… If that does not work > [@3D Warehouse and Extension Warehouse does not open](https://forums.sketchup.com/t/3d-warehouse-and-extension-warehouse-does-not-open/303547): > > All of a sudden - when I click on either the 3D Warehouse or Extension Warehouse via the menu bar - nothing happens - no extension window pops up. I use: SU 2024 Windows 11 NVIDIA GeForce RTX 3080 24GB everything is up to date. When I click on the Windows Task View - no windows are open off screen. When I click on the Task Manager - nothing shows that the 3d or extension is running. I have cleared the cache. I read through previous topics - but none of the ideas seem to work. ANY IDEAS… If that does not work > [@I can't seem to access the Sketchup 3D warehouse from Pro](https://forums.sketchup.com/t/i-cant-seem-to-access-the-sketchup-3d-warehouse-from-pro/299456/8): > > I will explain the PrivatePreferences.json fix, in case anyone needs it. That file is in this folder: %LocalAppData%\SketchUp\SketchUp 2024\SketchUp\ It can be edited with Notepad. To fix a window that can’t be found (3D Warehouse in this case), open SketchUp and show then resize the welcome screen and extension warehouse. Close SketchUp, then edit that json file. There will be an entry for the welcome screen, that looks like this: "WebCommonDialog\_BlendtecWelcomeDialog": { "Hei… ---
**Author:** ![napperkt](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/napperkt/32/141915_2.png) [@napperkt](https://forums.sketchup.com/u/napperkt)\ **Post date:** [December 20, 2024, 8:24pm UTC](https://forums.sketchup.com/t/weird-windows-windows-bug/304904/3 "2024-12-20T20:24:57Z")
I will try this tomorrow and report back ---
**Author:** ![napperkt](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/napperkt/32/141915_2.png) [@napperkt](https://forums.sketchup.com/u/napperkt)\ **Post date:** [December 20, 2024, 9:13pm UTC](https://forums.sketchup.com/t/weird-windows-windows-bug/304904/4 "2024-12-20T21:13:21Z")
The third solution worked for me. Thanx a bunch! Tried searching the forums before posting but was unsure of how to describe the issue. 🙂 Merry Christmas, everybody! ---
**Author:** ![chris.covich](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@chris.covich](https://forums.sketchup.com/u/chris.covich)\ **Post date:** [January 6, 2025, 2:32am UTC](https://forums.sketchup.com/t/weird-windows-windows-bug/304904/5 "2025-01-06T02:32:40Z")
After trying all the rest, this is the one that worked