# We are unable to retrieve your data?

**URL:** <https://forums.sketchup.com/t/we-are-unable-to-retrieve-your-data/341207>\
**Category:** SketchUp for Web\
**Tags:** error, sketchup, technical-problems, web\
**Created:** [October 20, 2025, 8:32am UTC](https://forums.sketchup.com/t/we-are-unable-to-retrieve-your-data/341207 "2025-10-20T08:32:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![guspowell](https://avatars.discourse-cdn.com/v4/letter/g/f4b2a3/32.png) [@guspowell](https://forums.sketchup.com/u/guspowell)\
**Post date:** [October 20, 2025, 8:32am UTC](https://forums.sketchup.com/t/we-are-unable-to-retrieve-your-data/341207/1 "2025-10-20T08:32:12Z")

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I’m trying to use SketchUp Web and I can’t access any of my files. I’m getting an error message- “We are unable to retrieve your data, please select “Retry” below to try again”.

I was using it fine last night. I’ve tried opening in Incognito and that doesn’t help.

Any suggestions?

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**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\
**Post date:** [October 20, 2025, 8:45am UTC](https://forums.sketchup.com/t/we-are-unable-to-retrieve-your-data/341207/2 "2025-10-20T08:45:22Z")

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see this. could be amazon.

> [@Unable to retrieve your data](https://forums.sketchup.com/t/unable-to-retrieve-your-data/341205/5):
>
> There is apparently a massive AWS outage right now. I wouldn’t be surprised it this impacts part of trimble’s ecosystem as well.

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**Author:** ![Speaker](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/speaker/32/23396_2.png) [@Speaker](https://forums.sketchup.com/u/Speaker)\
**Post date:** [October 20, 2025, 9:49am UTC](https://forums.sketchup.com/t/we-are-unable-to-retrieve-your-data/341207/3 "2025-10-20T09:49:20Z")

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Sorry!  
I shared a SketchUp link in a group chat with 10 000 people and might have crashed AWS 😁

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [October 27, 2025, 9:49am UTC](https://forums.sketchup.com/t/we-are-unable-to-retrieve-your-data/341207/4 "2025-10-27T09:49:30Z")

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