Got the dreaded “We are experiencing technical difficulties. This device is not authorized” message in a fairly new Pro license for SU 2024 Desktop on Mac. I have logged out and back in, same noise. I am logging in via my Apple ID, always worked fine before.
I have a project review coming up this afternoon. Ideas?
well you could use the search tool on the forum (top right), and paste the error message.
you’ll see it’s a fairly common situation caused by activation on too many devices and that there are several ways of dealing with it.
After 3 failed signout/retry attempts, I took a 1/2 hour break, and when I returned, it finally worked. Given the number of complaints on this, each of which I read, seems like it may behoove Trimble to investigate it. I had a critical presentation this afternoon, and had the failure persisted, we would have been SOL. Other companies seem to be able to manage licensing without a web connection, and I’d take a node-locked over a floating license any day - am often out of comms range when I need to scratch out a detail. It is a “desktop pro” license after all.
Support didn’t respond until it would have been too late. I’ll call this “inadequately solved”.