[Vray] Sketchup Pro 2016 Bug Splat on Launch after license update

Sketchup Pro 2016 Bug Splat on Launch. Please assist. I can provide crash reports if needed.

Are you sending splat reports when they occur?

The most common cause of splats on startup is graphic card or driver issues. Check that the drivers are up to date.

Did you install it as administrator?

If you have 64 bit SU installed, try replacing it with 32 bit

What changes made to you system configuration immediately before time the “splats” occurred? Your profile shows OS windows 7 or have you changed to windows 10?

Dave,
I contacted SketchUp Support and sent them the splat info.
It turns out the crash was caused by our V-Ray for SketchUp plugin after I
updated the license on our V-Ray license server dongle.
This update caused a failure of the RubyToPython.so file within V-Ray for
SketchUp.

Nick

1 Like

mac1,
I contacted SketchUp Support and sent them the splat info.
It turns out the crash was caused by our V-Ray for SketchUp plugin after I
updated the license on our V-Ray license server dongle.
This update caused a failure of the RubyToPython.so file within V-Ray for
SketchUp.

Nick