# Viewing problems. Lines not solid **URL:** \ **Category:** SketchUp\ **Created:** [January 3, 2017, 7:48pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758 "2017-01-03T19:48:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![eriley1811](https://avatars.discourse-cdn.com/v4/letter/e/b77776/32.png) [@eriley1811](https://forums.sketchup.com/u/eriley1811)\ **Post date:** [January 3, 2017, 7:48pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/1 "2017-01-03T19:48:19Z")
I have a new DELL Inspiron 13 7378 Two in One to use in my shop. It ostensibly has the requirements Sketchup needs. I’ve run the Sketchup application to confirm. All clear and working properly, except it isn’t… Dell Tech support has updated the drivers, installed, uninstalled, etc. They said all is working great and they could do no more to fix it. The display is still “shaky”. They asked I contact you for a fix. ![](https://global.discourse-cdn.com/sketchup/original/3X/d/0/d069325ee7775e39ce203792304391a84666885a.JPG) ![](https://global.discourse-cdn.com/sketchup/original/3X/9/3/93fa5140dd6918cb11d78ea6c13787e737636657.JPG) ![](https://global.discourse-cdn.com/sketchup/original/3X/6/5/6527fe1bcdc383d161a9bfae89d82113ae251725.JPG) I hope you can help. Thank you for your time. The whole purpose of this laptop was for this program… ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [January 3, 2017, 7:53pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/2 "2017-01-03T19:53:32Z")
I gather you are referring to the jagged appearances of the edges. That is due to the anti aliasing settings for your graphics cards card. What version of SketchUp are you using? Look in Window\>Preferences\>OpenGL. Can you select a different, higher anti alias setting? Unfortunately Intel graphics cards, which according to Dell is what your computer has, are well-known to be weak in the OpenGL department. ---
**Author:** ![eriley1811](https://avatars.discourse-cdn.com/v4/letter/e/b77776/32.png) [@eriley1811](https://forums.sketchup.com/u/eriley1811)\ **Post date:** [January 3, 2017, 8:03pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/3 "2017-01-03T20:03:08Z")
Yes. The jagged lines. It’s very hard to look at without getting dizzy and difficult to see the cuts I need to make from the drawing. Not sure how accurate the dimensions are. I’m using Sketchup 2017. I’m really bad with tech stuff. How do I select a different alias?. Sorry, don’t have a clue to what that means… There is no window-preferences. Is it settings I need to look at? Thank you ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [January 3, 2017, 8:23pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/4 "2017-01-03T20:23:13Z")
> [@eriley1811](#): > > There is no window-preferences. On the application menu, click the **Window** menu, choose the **Preferences** item. On the **Preferences** dialog, select the **OpenGL** panel. On this panel, there will be a **Capabilities** list, which will have your current setting highlighted (according to the control highlight settings for your system.) You’ll see that the lst column is labeled “ **Anti-Alias** ”. Basically “`0x`” is none. The higher the number, the smoother the lines, but the more work the graphics card needs to do, so the slower the display response will be during panning and orbiting. **To make a change select one of the other capabilities.** **Then, after any change, restart SketchUp.** ---
**Author:** ![eriley1811](https://avatars.discourse-cdn.com/v4/letter/e/b77776/32.png) [@eriley1811](https://forums.sketchup.com/u/eriley1811)\ **Post date:** [January 3, 2017, 8:34pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/5 "2017-01-03T20:34:23Z")
Thank you. I was looking everywhere in Windows 10 for anything that said "preferences/open GL. LOL I’ll try it. What # do you recommend for my system? ---
**Author:** ![eriley1811](https://avatars.discourse-cdn.com/v4/letter/e/b77776/32.png) [@eriley1811](https://forums.sketchup.com/u/eriley1811)\ **Post date:** [January 3, 2017, 8:48pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/6 "2017-01-03T20:48:22Z")
I found what you recommended. It won’t let me increase the number from 0X. ![](https://global.discourse-cdn.com/sketchup/original/3X/3/8/383621db13d7e50c32c6f4c0105141a3fca45e7e.JPG) ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [January 3, 2017, 9:00pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/8 "2017-01-03T21:00:00Z")
These are pre 2017 opengl settings and are different in 2017. I suspect your graphic card isn’t fully compatible with 2017. You may get a better result with 2016. Failing that, change the laptop for one with a better graphic card. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [January 3, 2017, 9:39pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/10 "2017-01-03T21:39:30Z")
> [@Box](#): > > I suspect your graphic card isn’t fully compatible with 2017. @eriley1811, Lizbeth, It may be that your a victim of having the very latest (rather than obsolete hardware.) Your processor is the latest [7th generation Intel iCore APU](http://ark.intel.com/products/95451/Intel-Core-i7-7500U-Processor-4M-Cache-up-to-3_50-GHz-) with the latest [Intel HD (Iris Pro) 620 integrated graphics](https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620). **What graphics driver version do you have installed ?** (There are a few driver updates at the Dell Support for your product. They are naturally a bit behind the Intel drivers.) > **[Support for Inspiron 13 7378 2-in-1 | Drivers & Downloads | Dell US](https://www.dell.com/support/product-details/en-us/product/inspiron-13-7378-2-in-1-laptop/drivers)** * * * There is a relatively new Intel OEM beta driver available. > **[Support for Intel® Graphics](https://www.intel.com/content/www/us/en/support/products/80939/graphics.html)** > > Find support information, product highlights, featured content, downloads, and more for Intel® Graphics. * * * **FYI** : - [[wiki] Where to find Hardware Graphics Info for your SketchUp forum profile](https://forums.sketchup.com/t/wiki-where-to-find-hardware-graphics-info-for-your-sketchup-forum-profile/22690/10) ---
**Author:** ![eriley1811](https://avatars.discourse-cdn.com/v4/letter/e/b77776/32.png) [@eriley1811](https://forums.sketchup.com/u/eriley1811)\ **Post date:** [January 4, 2017, 7:02pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/11 "2017-01-04T19:02:59Z")
Thank you all for the support. I have a Dell Technician about to call and I’ll inform him of your suggestions. ---
**Author:** ![eriley1811](https://avatars.discourse-cdn.com/v4/letter/e/b77776/32.png) [@eriley1811](https://forums.sketchup.com/u/eriley1811)\ **Post date:** [January 4, 2017, 8:48pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/12 "2017-01-04T20:48:25Z")
Follow up: Dell fixed the jagged lines. It had to do with screen resolution. I had increased to 150% because I don’t see well. He returned it to 100% and most of the jaggedness has disappeared. Unfortunately I can’t read the small print in the default trays… ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [January 4, 2017, 8:54pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/13 "2017-01-04T20:54:49Z")
Well, I guess I wouldn’t have thought about the screen resolution change. Can you attach a larger monitor? ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [January 4, 2017, 9:07pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/14 "2017-01-04T21:07:19Z")
This is actually called “ **display scaling** ”. And only partly has SketchUp been made compatible with it, and only up to 150%. This is a statement by Tommy, just after the SU2016 release. More improvements were made in SU2017. > [@SketchUp 2016 is here!](https://forums.sketchup.com/t/sketchup-2016-is-here/17624/17): > > Many thanks for the feedback, @aeyaros. We spent a lot of time revising the graphics pipeline so that it could better support High DPI resolutions – which is a very careful process since the code base is mature and graphics is at the core. But there’s still room to improve. We currently call this out in our [Hardware and Software Requirements](http://help.sketchup.com/en/article/36208) article: SketchUp is DPI aware and can adjust the sizes of Icons so they are sized correctly for High DPI screens. Icon’s are sized when SketchUp starts u… @Tommy, is this jagginess logged as a known issue for display scaling of 150% ? ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [January 4, 2017, 9:12pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/15 "2017-01-04T21:12:49Z")
> [@eriley1811](#): > > He returned it to 100% and most of the jaggedness has disappeared. Unfortunately I can’t read the small print in the default trays… If you have an extra display, and you’re at home. You might plug it in, (extend your desktop onto it,) and drag the trays over onto the extra monitor. Then set the extra display to a higher scale. **But beware!** Don’t disconnect the extra display without first dragging and redocking the trays back to the internal display. ---
**Author:** ![eriley1811](https://avatars.discourse-cdn.com/v4/letter/e/b77776/32.png) [@eriley1811](https://forums.sketchup.com/u/eriley1811)\ **Post date:** [January 4, 2017, 9:22pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/16 "2017-01-04T21:22:45Z")
Fabulous idea THANK YOU!! ---
**Author:** ![Robajohn](https://avatars.discourse-cdn.com/v4/letter/r/5f9b8f/32.png) [@Robajohn](https://forums.sketchup.com/u/Robajohn)\ **Post date:** [January 4, 2017, 9:24pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/17 "2017-01-04T21:24:32Z")
For the money, it can not be beat! I bought one just for SU myself! (I like things larger for my old(er) eyes as well!) > **[Amazon.com: ASUS VE278H 27" Full HD 1920x1080 2ms HDMI VGA Back-lit LED Monitor...](https://www.amazon.com/ASUS-VE278H-1920x1080-Back-lit-Monitor/dp/B0099XBO5E)** > > Going beyond the essentials, The 27” VE278H Full HD LED monitor delivers ultra-smooth visual playback and features easy-to-use controls to make what you do look amazing. What's more, this monitor comes with the two built-in HDMI ports to connect... ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [January 4, 2017, 9:33pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/18 "2017-01-04T21:33:44Z")
Yea, I’m running with a 25" HP Pavilion LED display plugged into my notebook, and have it set as the primary display. I use the internal 15" to display reference documents in Chrome browser, and File Explorer windows, etc. ---
**Author:** ![Tommy](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tommy/32/22258_2.png) [@Tommy](https://forums.sketchup.com/u/Tommy)\ **Post date:** [January 4, 2017, 10:46pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/19 "2017-01-04T22:46:24Z")
> [@DanRathbun](#): > > @Tommy, is this jagginess logged as a known issue for display scaling of 150% ? I took a look through the bug database and didn’t happen across any such issue. @thayer – Have you come across aliasing in SketchUp 2017 on Windows 10 with the display setting at 150%? ---
**Author:** ![thayer](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/thayer/32/18997_2.png) [@thayer](https://forums.sketchup.com/u/thayer)\ **Post date:** [January 4, 2017, 11:08pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/20 "2017-01-04T23:08:14Z")
@Tommy I’ve not seen aliasing like this with 150% scaling on Win10. ---
**Author:** ![thayer](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/thayer/32/18997_2.png) [@thayer](https://forums.sketchup.com/u/thayer)\ **Post date:** [January 4, 2017, 11:17pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/21 "2017-01-04T23:17:15Z")
@eriley1811, it sounds like Dell was able to fix your issue which is terrific. For future reference, here is a bit more information about the OpenGL settings you tried to change. When you tried to change your Multisample anti-aliasing setting (from here on referred to as MSAA) from 0x to 2x, SketchUp was unable to tell Windows to recreate the SketchUp window with 2x MSAA and fast feedback support (see the “Use fast feedback” checkbox in your screen shot). In this case, you can try unchecking the “Use fast feedback” checkbox and selecting 2x MSAA (or even 4x or 8x). Some graphics cards do not support both MSAA and fast feedback at the same time (you can have one or the other but not both) and I believe this is the situation you have encountered here. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [January 4, 2017, 11:42pm UTC](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758/22 "2017-01-04T23:42:21Z")
@thayer @Tommy @jody There is no page that corresponds to this error message, and has this excellent information thayer gives, under this Help Center section: - [Handling Error Messages](http://help.sketchup.com/en/article/3000267) … nor on this Help Center page: - [Improving Performance: Setting OpenGL and anti-aliasing preferences](http://help.sketchup.com/en/article/3000142#set-opengl) * * * Also, a search in the Help Center doesn’t give any good hits for the term “display scaling”, and nothing appears on the following page, to help users understand how they can (and should not) use display scaling with SketchUp. (ie, SketchUp versions supporting what % settings, what features are scaling aware / what are not, etc.) - [Customizing Your Workspace](http://help.sketchup.com/en/article/3000139) Perhaps the subject of display scaling deserves it own page, under the [Customizing SketchUp](http://help.sketchup.com/en/article/3000137) section ? [Next page](https://forums.sketchup.com/t/viewing-problems-lines-not-solid/36758.md?page=2)