# Videos won't play **URL:** \ **Category:** Requests & Discussion\ **Tags:** video, tutorials, getting\_started\ **Created:** [March 7, 2017, 8:53pm UTC](https://forums.sketchup.com/t/videos-wont-play/40549 "2017-03-07T20:53:07Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![MrRules](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@MrRules](https://forums.sketchup.com/u/MrRules)\ **Post date:** [March 7, 2017, 8:53pm UTC](https://forums.sketchup.com/t/videos-wont-play/40549/1 "2017-03-07T20:53:07Z")
I am getting sound but I can’t go full screen with the picture and the picture does not seem to be advancing with the sound. I have just uploaded the program to my iMac and everything else seems to be working but I can’t watch the video tutorials until this bug is fixed. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 7, 2017, 8:53pm UTC](https://forums.sketchup.com/t/videos-wont-play/40549/2 "2017-03-07T20:53:59Z")
Which videos specifically? ---
**Author:** ![MrRules](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@MrRules](https://forums.sketchup.com/u/MrRules)\ **Post date:** [March 7, 2017, 8:54pm UTC](https://forums.sketchup.com/t/videos-wont-play/40549/3 "2017-03-07T20:54:33Z")
The tutorial videos. Starting with #1 ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 7, 2017, 9:04pm UTC](https://forums.sketchup.com/t/videos-wont-play/40549/4 "2017-03-07T21:04:53Z")
Do you mean [this video](https://youtu.be/pv7TrGnZ17w)? It opens to full screen just fine for me. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 7, 2017, 9:14pm UTC](https://forums.sketchup.com/t/videos-wont-play/40549/5 "2017-03-07T21:14:43Z")
I tried Safari, Chrome, and Firefox on Mac, and IE, Edge, Chrome, and Firefox on Windows 10. Firefox on Mac seems to have the problem you describe, so if you are using that you may need to use Chrome or Safari instead. IE wouldn’t do full screen correctly. In all 7 cases the controller at the bottom has position problems. ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [March 7, 2017, 9:34pm UTC](https://forums.sketchup.com/t/videos-wont-play/40549/6 "2017-03-07T21:34:39Z")
Worked for me on current versions of: Mac Chrome, Firefox, Safari Win 10 Chrome, Firefox, Edge Firefox flickers at times on Mac for ANY youtube you watch. ---
**Author:** ![MrRules](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@MrRules](https://forums.sketchup.com/u/MrRules)\ **Post date:** [March 7, 2017, 9:56pm UTC](https://forums.sketchup.com/t/videos-wont-play/40549/7 "2017-03-07T21:56:06Z")
Yep, that’s the video and I can watch it just fine with that link. BTW I am using Safari 10.0.3 ---
**Author:** ![annaorion89](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/annaorion89/32/30254_2.png) [@annaorion89](https://forums.sketchup.com/u/annaorion89)\ **Post date:** [March 20, 2017, 2:43am UTC](https://forums.sketchup.com/t/videos-wont-play/40549/8 "2017-03-20T02:43:25Z")
fresh Chrome — works well ---
**Author:** ![MrRules](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@MrRules](https://forums.sketchup.com/u/MrRules)\ **Post date:** [March 20, 2017, 4:01am UTC](https://forums.sketchup.com/t/videos-wont-play/40549/9 "2017-03-20T04:01:21Z")
Well I use Safari and if your program doesn’t work with Safari I won’t be using it! Sure glad I didn’t invest in your other pricey programs. Stu Stuart Reid Fisherman in Training ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [March 20, 2017, 5:41am UTC](https://forums.sketchup.com/t/videos-wont-play/40549/10 "2017-03-20T05:41:29Z")
> [@MrRules](#): > > Well I use Safari … Which is an [**[u]Apple[/u]**](http://www.apple.com/safari/) product, … > [@MrRules](#): > > … and if your program … … meaning the tutorial videos hosted on [**Vimeo**](https://en.wikipedia.org/wiki/Vimeo), which is a [**[u]IAC[/u]**](https://en.wikipedia.org/wiki/IAC_(company)) product, … [quote=“MrRules, post:9, topic:40549”] … doesn’t work with Safari I won’t be using it![/quote] Why would you hold **Trimble Navigation** responsible for another company’s products (and failures) ? (Your mode of thinking is like saying we should charge you with auto theft because your neighbor down the street stole someone’s car.) > [@MrRules](#): > > Sure glad I didn’t invest in your other pricey programs. I’m not sure what “_other pricey programs_” means ? But, the world will not end if you decide not to use SketchUp. I’d just ask that if you have issue with how the [Vimeo site or the vimeo javascript player](https://vimeo.com/search?q=sketchup) works, (or does not work,) then take your complaints to [**Vimeo**](https://vimeo.com/), or the [**Apple Safari**](https://support.apple.com/safari) project. - [Vimeo Help Center](https://help.vimeo.com/hc/en-us) - [Safari - Official Apple Support](https://support.apple.com/safari) Also, you may not be aware the SketchUp team has tutorial videos posted to their YouTube channel. The YouTube player (_I think_ is Flash-based and ) _might_ work for you on Safari: - [https://www.youtube.com/user/SketchUpVideo/playlists](https://www.youtube.com/user/SketchUpVideo/playlists) * * * There is an old saying,… “_Give credit where credit is due._” **But the inverse is also true.** If you are to fire off critiques, make sure your firing in the correct direction. @MrRules, You’ve missed the target twice above (at least.) ---
**Author:** ![MrRules](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@MrRules](https://forums.sketchup.com/u/MrRules)\ **Post date:** [March 20, 2017, 5:57am UTC](https://forums.sketchup.com/t/videos-wont-play/40549/11 "2017-03-20T05:57:34Z")
Hi Dan, Well your program doesn’t seem to work with Safari, and maybe that is Safari’s fault, but if this is a known issue you should let folks know ahead of time instead of blaming the player. I won’t be bothering you again. Stu Stuart Reid Fisherman in Training ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [March 21, 2017, 12:40am UTC](https://forums.sketchup.com/t/videos-wont-play/40549/12 "2017-03-21T00:40:54Z")
> [@MrRules](#): > > Well your program doesn’t seem to work with Safari, and maybe that is Safari’s fault, but … But nothing. You are terribly misinformed. It is not a program. They are just video files. It is not MY program. I do not work for the company (Trimble, currently) that owns SketchUp. You are overreacting based upon your incorrect assumptions. But that’s okay. Good luck learning and using other harder to use modeling applications. 🙄 > [@MrRules](#): > > … if this is a known issue you should let folks know ahead of time instead of blaming the player. Again assuming this is a “known issue”. ( **Perhaps it is unique to your machine ?** Have you kept Safari up to date ?) **Are any other Mac Safari users having issues playing the SketchUp Vimeo tutorials ?** Note that @Barry ([above](https://forums.sketchup.com/t/videos-wont-play/40549/6)) tested successfully in 3 browsers on the Mac platform. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 21, 2017, 1:32am UTC](https://forums.sketchup.com/t/videos-wont-play/40549/13 "2017-03-21T01:32:09Z")
I also reported after testing on seven browsers. BTW, he is using the most recent publically available version of Safari. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [March 21, 2017, 2:06am UTC](https://forums.sketchup.com/t/videos-wont-play/40549/14 "2017-03-21T02:06:16Z")
> [@colin](#): > > In all 7 cases the controller at the bottom has position problems. Yes, I see the controller toolbar position problem also on Chrome but only whilst in Full Screen mode. But again this is a Vimeo javascript player issue. (It is Vimeo’s responsibility to fix this.) * * * It is ridiculous to not use an application 1, because some other company 2 has software that does not work, especially when company 1 has no control over company 2 or software 2. Most especially when there is an alternate company that is hosting the videos for SketchUp: - [https://www.youtube.com/user/SketchUpVideo/playlists](https://www.youtube.com/user/SketchUpVideo/playlists)