V-Ray license stopped working

SketchUp Studio
16

Thanks everyone for your assistance! You’re all good people and should be commended for your efforts to help others. I appreciate you.

So here’s an update. I purchased an additional stand-alone license ($466) so that I could get my work done. I am back up and running with the standalone “Solo” license. Not long after, I finally got a response from Trimble Support after hitting every contact I could find there and sending about a dozen emails. They revoked my Studio license and gave me a new one, along with the following information.

Thanks for reaching out to SketchUp Support!

I understand your frustration right now and urgency, however as you were unable to contact us directly we were not aware of your situation.

As SketchUp Studio comes with a V-Ray license already, you will need to contact V-Ray for a refund for the license you purchased separately. After you have been refunded and if you are still unable to activate a SketchUp for V-Ray license, please follow the steps below. There is no need to downgrade your plan to Pro.

I did some work on my end. Please follow these instructions to sign back in:

1.Sign out of the Chaos license server at http://localhost:30304 (by clicking on “online licensing” at the top)

  1. Sign into the Chaos Licensing Server at Chaos

  2. Sign out of the SketchUp desktop application

  3. Close SketchUp completely

  4. If you are on Windows: Click on the Windows search bar and type “Change V-Ray license settings” and press enter. In the Chaos license settings window make sure that “Primary license server” is set to 127.0.0.1 and port 30304. Click Ok to Save the configuration.

  5. Delete the SketchUp login_session.dat file to completely clear your login information:

On Windows: In File Explorer, go to Windows (C:) > Users > your user name > AppData > Roaming > SketchUp 2023 > SketchUp

On Mac: Go to your desktop, you should see “Finder” and “Go” in the top left menu bar. Click on “Go”, then hold the Option key and “Library” should appear in the list. Click “Library”. Navigate to Application Support > SketchUp 2023

  1. Sign back in SketchUp

I’m going to finish my work and try this once complete. I’ll post a new update after the process is complete.