# User Error **URL:** \ **Category:** SketchUp for Schools\ **Created:** [April 9, 2021, 5:31pm UTC](https://forums.sketchup.com/t/user-error/160139 "2021-04-09T17:31:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CRCSD](https://avatars.discourse-cdn.com/v4/letter/c/b5e925/32.png) [@CRCSD](https://forums.sketchup.com/u/CRCSD)\ **Post date:** [April 9, 2021, 5:31pm UTC](https://forums.sketchup.com/t/user-error/160139/1 "2021-04-09T17:31:54Z")
We are a schools district. I know nothing about sketchup other then its added to our G Suite ![sketerr](https://global.discourse-cdn.com/sketchup/original/3X/7/b/7b652f271523cd49841a2a41d4907a195ef44c7a.png) apps. FOr 1 user they cannot login Error attached. What can I do? ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [April 10, 2021, 7:22pm UTC](https://forums.sketchup.com/t/user-error/160139/2 "2021-04-10T19:22:50Z")
Your domain needs to be whitelisted, so you should post that here and ping @Steve_Ketchup ---
**Author:** ![CRCSD](https://avatars.discourse-cdn.com/v4/letter/c/b5e925/32.png) [@CRCSD](https://forums.sketchup.com/u/CRCSD)\ **Post date:** [April 12, 2021, 12:07pm UTC](https://forums.sketchup.com/t/user-error/160139/3 "2021-04-12T12:07:32Z")
How would I do that? Also if that were the case why would it work for all other users? ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [April 12, 2021, 12:15pm UTC](https://forums.sketchup.com/t/user-error/160139/4 "2021-04-12T12:15:01Z")
By typing your@domain and pinging (@Steve_Ketchup ) In this thread… @CRCSD ---
**Author:** ![CRCSD](https://avatars.discourse-cdn.com/v4/letter/c/b5e925/32.png) [@CRCSD](https://forums.sketchup.com/u/CRCSD)\ **Post date:** [April 12, 2021, 12:33pm UTC](https://forums.sketchup.com/t/user-error/160139/5 "2021-04-12T12:33:04Z")
> [@MikeWayzovski](#): > > @Steve_Ketchup @crschools.us @Steve_Ketchup ---
**Author:** ![MarHay](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@MarHay](https://forums.sketchup.com/u/MarHay)\ **Post date:** [April 12, 2021, 12:34pm UTC](https://forums.sketchup.com/t/user-error/160139/6 "2021-04-12T12:34:35Z")
“@Steve_Ketchup” Hi, I’ve been fighting this student access issue for a few days - I’ve done a fresh domain install, done permissions, allowed popups, whitelisted in admin, etc. etc., but Admin and teachers are all that can get in - not students. Can we try a whitelist on your end please? …and do I need to accept permissions again after that’s done? We are K-8 parochial in MI. Thanks in advance for your help. I posted last week, but apparently didn’t reach the right person. domain is @countrysidechristian.net ---
**Author:** ![iorankan](https://avatars.discourse-cdn.com/v4/letter/i/47e85d/32.png) [@iorankan](https://forums.sketchup.com/u/iorankan)\ **Post date:** [January 7, 2022, 11:15am UTC](https://forums.sketchup.com/t/user-error/160139/7 "2022-01-07T11:15:06Z")
Hi @Steve_Ketchup Domain: @jhgs.bucks.sch.uk Thanks ---
**Author:** ![bauert5](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@bauert5](https://forums.sketchup.com/u/bauert5)\ **Post date:** [January 31, 2022, 1:40pm UTC](https://forums.sketchup.com/t/user-error/160139/8 "2022-01-31T13:40:01Z")
@Steve_Ketchup Domain: @sjredwings.org @stu.sjredwings.org Thank you! ---
**Author:** ![NoreenHeff](https://avatars.discourse-cdn.com/v4/letter/n/b5a626/32.png) [@NoreenHeff](https://forums.sketchup.com/u/NoreenHeff)\ **Post date:** [March 14, 2022, 2:47pm UTC](https://forums.sketchup.com/t/user-error/160139/9 "2022-03-14T14:47:13Z")
please whitelist hufsd.edu @Steve_Ketchup ---
**Author:** ![GISDTech](https://avatars.discourse-cdn.com/v4/letter/g/bc79bd/32.png) [@GISDTech](https://forums.sketchup.com/u/GISDTech)\ **Post date:** [March 24, 2022, 10:15pm UTC](https://forums.sketchup.com/t/user-error/160139/10 "2022-03-24T22:15:04Z")
@Steve_Ketchup I’m with Galveston Independent School District. We are a K-12 district. Can you whitelist our domain: @gisd.org ---
**Author:** ![CaseyG](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CaseyG](https://forums.sketchup.com/u/CaseyG)\ **Post date:** [March 30, 2022, 8:19pm UTC](https://forums.sketchup.com/t/user-error/160139/11 "2022-03-30T20:19:31Z")
Hi @GISDTech. So sorry for the delay, I have added you to the database and you should be all set to go. ---
**Author:** ![CaseyG](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CaseyG](https://forums.sketchup.com/u/CaseyG)\ **Post date:** [March 30, 2022, 8:20pm UTC](https://forums.sketchup.com/t/user-error/160139/12 "2022-03-30T20:20:14Z")
Hi @NoreenHeff, so sorry for the delay, I have just finished adding you to the database and you should be all set to go. ---
**Author:** ![rm\_vchandra\_pinkwell](https://avatars.discourse-cdn.com/v4/letter/r/e19adc/32.png) [@rm\_vchandra\_pinkwell](https://forums.sketchup.com/u/rm_vchandra_pinkwell)\ **Post date:** [March 31, 2022, 12:24pm UTC](https://forums.sketchup.com/t/user-error/160139/13 "2022-03-31T12:24:16Z")
Hi @Steve_Ketchup @CaseyG , Please can our domain: [pinkwellschool.org](http://pinkwellschool.org) be whitelisted too, We’re also having trouble with student access via their Google accounts. Thanks!! ---
**Author:** ![pbennett1984](https://avatars.discourse-cdn.com/v4/letter/p/71c47a/32.png) [@pbennett1984](https://forums.sketchup.com/u/pbennett1984)\ **Post date:** [March 31, 2022, 2:07pm UTC](https://forums.sketchup.com/t/user-error/160139/14 "2022-03-31T14:07:17Z")
Hi, I am also getting this message we have a Microsoft account. Can [thekingsschool.co.uk](http://thekingsschool.co.uk) be allowed access please? @Steve_Ketchup @CaseyG Thanks Paul ---
**Author:** ![CaseyG](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CaseyG](https://forums.sketchup.com/u/CaseyG)\ **Post date:** [March 31, 2022, 5:40pm UTC](https://forums.sketchup.com/t/user-error/160139/15 "2022-03-31T17:40:48Z")
Hi @pbennett1984, I have added your domain to the access list and you should be all set to go. @rm_vchandra_pinkwell I was not able to verify your domain based on the information you posted, is there a different web page you can link me so I can verify a few things so I can try again? ---
**Author:** ![rm\_vchandra\_pinkwell](https://avatars.discourse-cdn.com/v4/letter/r/e19adc/32.png) [@rm\_vchandra\_pinkwell](https://forums.sketchup.com/u/rm_vchandra_pinkwell)\ **Post date:** [April 1, 2022, 4:10pm UTC](https://forums.sketchup.com/t/user-error/160139/16 "2022-04-01T16:10:08Z")
Hi @CaseyG This is our website url: ([Contact Details | Pinkwell Primary School](https://www.pinkwellschool.co.uk/contact-details/)) And this is the domain connected to our Workspace tenancy: [http://pinkwellschool.org/](http://pinkwellschool.org/) Thanks!! ---
**Author:** ![CaseyG](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CaseyG](https://forums.sketchup.com/u/CaseyG)\ **Post date:** [April 1, 2022, 6:25pm UTC](https://forums.sketchup.com/t/user-error/160139/17 "2022-04-01T18:25:05Z")
Thanks for the link @rm_vchandra_pinkwell. That worked perfectly and I was able to verify what I needed. I’ll get [http://pinkwellschool.org/](http://pinkwellschool.org/) added to the database and you should be all set to deploy the app. ---
**Author:** ![rm\_vchandra\_pinkwell](https://avatars.discourse-cdn.com/v4/letter/r/e19adc/32.png) [@rm\_vchandra\_pinkwell](https://forums.sketchup.com/u/rm_vchandra_pinkwell)\ **Post date:** [April 6, 2022, 9:26am UTC](https://forums.sketchup.com/t/user-error/160139/18 "2022-04-06T09:26:28Z")
Hi @CaseyG, Thanks for the help, However, When we tested loading up the website, This error appeared first: > **[Screenshot 2022 04 06 101708](https://freeimage.host/i/screenshot-2022-04-06-101708.MwT40x)** > > Image Screenshot 2022 04 06 101708 hosted in Freeimage.host Then after signing in with Google, This error was shown: > **[Screenshot 2022 04 06 101715](https://freeimage.host/i/screenshot-2022-04-06-101715.MwT6UQ)** > > Image Screenshot 2022 04 06 101715 hosted in Freeimage.host Please could you have a look and advise on this. _Note: We have the app deployed, Turned ON and all the required access granted._ ---
**Author:** ![MaximeGuidez](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@MaximeGuidez](https://forums.sketchup.com/u/MaximeGuidez)\ **Post date:** [April 6, 2022, 9:46am UTC](https://forums.sketchup.com/t/user-error/160139/19 "2022-04-06T09:46:11Z")
Hi, We are a french school and we want to use Sketchup for education. We have Google Workspace. Can [enc-blomet.com](http://enc-blomet.com) and [etudiant.enc-blomet.com](http://etudiant.enc-blomet.com) be allowed access please ? @Steve_Ketchup @CaseyG Thanks, Maxime ---
**Author:** ![GISDTech](https://avatars.discourse-cdn.com/v4/letter/g/bc79bd/32.png) [@GISDTech](https://forums.sketchup.com/u/GISDTech)\ **Post date:** [April 7, 2022, 7:57pm UTC](https://forums.sketchup.com/t/user-error/160139/20 "2022-04-07T19:57:36Z")
Thank you @CaseyG, we’re getting this prompt when trying to log in to the Sketchup for Schools app: ![image](https://global.discourse-cdn.com/sketchup/original/3X/b/9/b9892c9327331cc37fa262acbf32f92edd5337e3.png) We’ve tried on Google Chrome, Edge, and Firefox. The system administrator has tried uninstalling and reinstalling the app from their end. We still get a prompt asking, “Are you in the right place?”. [Next page](https://forums.sketchup.com/t/user-error/160139.md?page=2)